BBB Accredited Business since 06/19/2009
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A BBB Accredited Business since 06/19/2009
BBB has determined that Sterling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Sterling, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1655 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||162|
|Billing / Collection Issues||157|
|Guarantee / Warranty Issues||110|
|Problems with Product / Service||1194|
|Total Closed Complaints||1654|
Customer Reviews Summary Read customer reviews
10 Customer Reviews Customer Reviews on Sterling, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Ms. Barb Gruse (Director of Customer Care)Ms. Debbie Breck (Director of Customer Care)Mr. Ed Hrabek (Sr. VP and Gen'l Merch. Mgr.)Mr. Mark Light (President & CEO)Ms. Kari Lyncha (Director of Customer Care)Mr. Bill Montalto (Executive Vice President & COO)Ms. Kirsten Riede (Credit Compliance)
Jewelers - Retail, Appraisal - Jewelry, Watches - Service & Repair, Jewelry Repair, Jewelry Polishing & Plating, Watches - Dealers, Watch Bands, Gold Buyers, Gold, Silver & Platinum Dealers
Alternate Business NamesBelden Jewelers, Friedlander's, Goodman Jewelers, J.B. Robinson, Jared The Galleria of Jewelry, Kay Jewelers, Leroys Jewelers, Marks & Morgan Jewelers, Osterman, Rogers Jewelers, Shaw's, Sterling Jewelers, Weisfield Jewelers, Jared, Jareds, Kay, Marks and Morgan Jewelers, Jared Galleria of Jewelry, Ultra Diamonds, Kay Outlet, Ultra Diamond
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview