BBB Business Review
BBB Accredited Business since 06/19/2009
Sterling Inc. (Headquarters)
Find a Location(800) 877-8169View Additional Phone Numbers375 Ghent Road, Akron, OH 44333www.kay.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 06/19/2009
BBB has determined that Sterling Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
15 of 654 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Sterling Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1280 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 110 |
| Billing / Collection Issues | 109 |
| Delivery Issues | 24 |
| Guarantee / Warranty Issues | 100 |
| Problems with Product / Service | 937 |
| Total Closed Complaints | 1280 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Ms. Barb Gruse (Director of Customer Care)Ms. Debbie Breck (Director of Customer Care)Mr. Ed Hrabek (Sr. VP and Gen'l Merch. Mgr.)Mr. Mark Light (President & CEO)Ms. Kari Lyncha (Director of Customer Care)Mr. Bill Montalto (Executive Vice President & COO)Business Category
Jewelers - Retail, Gold, Silver & Platinum Dealers, Watches - Dealers
Alternate Business Names
Belden Jewelers, Friedlander's, Goodman Jewelers, J.B. Robinson, Jared The Galleria of Jewelry, Kay Jewelers, Leroys Jewelers, Mark & Morgan Jewelers, Osterman, Rogers Jewelers, Shaw's, Sterling Jewelers, Weisfield JewelersBBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
Investor Alert! Beware of Companies Offering Quick Riches Selling Precious Metals and Other CommoditiesFind a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Sterling Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Web Addresses
- www.jared.com
- www.beldenjewelers.com
- https://www.friedlanders.com
- https://www.goodmanjeweler.com
- www.jbrobinson.com
- https://www.leroyjewelers.com
- https://www.marksandmorgan.com
- https://www.ostermanjewelers.com
- https://www.rogersjeweler.com
- https://www.shawsjewelers.com
- www.sterlingjewelers.com
- https://www.weisfieldjewelers.com
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Jewelers - Retail
Investor Alert! Beware of Companies Offering Quick Riches Selling Precious Metals and Other CommoditiesWhat is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.