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Business Profile

Jewelry Stores

Signet Jewelers

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 877-8169Email BusinessWrite a Review

About

Important information

  • Additional Info:
    Signet Jewelers operates over 2,300 locations primarily under the name brands of  Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, and Peoples Jewellers, throughout the United States and Canada. This profile reflects the combined customer reviews and complaint activity for all Signet Jewelers locations in the US and Canada and online sales.

Overview

Headquarters

Signet Jewelers

375 Ghent Rd

Fairlawn, OH 44333-4601

Get DirectionsView Service Area

Find a Location

Signet Jewelers has 2152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    Signet Jewelers is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

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    About This Business

    Rocksbox is a jewelry membership service transforming the way women discover and buy jewelry.

    BBB Accredited Since: 6/19/2009

    Years in Business: 97

    Products and Services

    Signet operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Banter by Piercing Pagoda, JamesAllen.com, Diamonds Direct and Rocksbox. 

    Business Details

    Local BBB:
    BBB Akron
    BBB File Opened:
    9/27/2004
    Business Started:
    1/1/1929
    Business Incorporated:
    5/1/1955
    Type of Entity:
    Corporation
    Alternate Names:
    Banter by Piercing Pagoda
    Zales Outlet
    Zales Jewelers
    Peoples Jewellers
    Weisfield Jewelers
    Zales
    Rocksbox
    Jared Galleria Of Jewelry
    Gordon's Jewelers
    Kay Jewelers
    Kay Jewelers Outlet
    Jared Vault
    Business Management:
    Ms. Barb Gruse, Director of Customer Care
    Ms. Kirsten Riede, Complaint Manager
    Ms. Gina Drosos, President/CEO
    Number of Employees:
    5001

    Additional Contact Information

    Principal Contacts
    Ms. Barb Gruse, Director of Customer Care
    Ms. Gina Drosos, President/CEO
    Customer Contacts
    Ms. Barb Gruse, Director of Customer Care
    Ms. Gina Drosos, President/CEO
    Fax numbers
    Primary Fax: (330) 670-6704
    Other Fax: (330) 668-5188
    Additional Phone Numbers
    Other Phone: (330) 668-5000
    Other Phone: (330) 995-1583
    Other Phone: (330) 665-1994
    Other Phone: (330) 867-1557
    Other Phone: (330) 723-2051
    Other Phone: (330) 345-1546
    Other Phone: (330) 923-5200
    Other Phone: (972) 580-4000
    Other Phone: (330) 688-2462
    Other Phone: (330) 562-8081
    Other Phone: (330) 644-0486
    Other Phone: (330) 334-5190
    Other Phone: (800) 311-5393
    Other Phone: (330) 475-8257
    Other Phone: (330) 995-0069
    Other Phone: (330) 836-5420
    Other Phone: (419) 529-0909
    Other Phone: (419) 207-0103
    Other Phone: (877) 478-0450
    Additional Email Addresses
    Primary: Email this Business
    Additional Websites
    jared.com/
    kay.com/
    banter.com/
    zales.com
    zales.com/gordons
    jamesallen.com/
    rocksbox.com/
    Social Media

    Additional Information

    Other Resources
    Ohio Department of Commerce Banks and Credit Union Licensing
    77 S High St Fl 21
    Columbus OH 43215
    Phone Number: (614) 728-8400
    https://com.ohio.gov/divisions-and-programs/financial-institutions/financial-institutions
    [email protected]
    Business Categories
    Jewelry Stores, Jewelry Appraisal, Jewelry Repair, Gold Buyers, Watch Repair, Precious Metal Dealers, Watch Dealers, Jewelry Polishing, Watch Bands

    Latest Reviews

    • Catherine N

      "HORRIBLE Ordered wedding bands and wedding is now 4 weeks away and we just got notified neither bands can be sized. They were purchased a month ago or more!" ... Read full review

    • Carrie G

      "My husband purchased a REMOVEDengagement and enhancer from REMOVEDback in 2022. I have had diamonds after diamonds fall out." ... Read full review

    • Rhea W

      "I purchased a pair of earrings from Kay Jewelers in October 2025 for over $500 and have only worn them twice. Unfortunately, the stem/post has already broken despite very minimal use and normal wear." ... Read full review

    View all Reviews

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.