Reviews
This profile includes reviews for Signet Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 232 Customer Reviews
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Review fromAmy B
Date: 03/26/2025
1 starAmy B
Date: 03/26/2025
0 stars, absolutely unbelievable..Went in to get a ring for my fianc and the experience finding it was fantastic but they didnt give us a receipt and said an email will be sent confirming our order. We wanted a custom ring because they didnt have it in their size and so the staff member said h*** check in with the manufacturer to see if they are able too and when he confirms it, h*** text us or give us a call. ZERO COMMUNICATION. Okay fine well I had to go back again anyway to pick up my ring since I had to get it resize. Several weeks later when I got my ring, he finally tells us YES they can make the custom ring for my fianc. Okay fine, we pay 5000$ to get that ring made and was told itll be 4-6 weeks and that we will receive an email with the confirmation. NO EMAIL. We placed the order in January but I continue to wait until February to check in with them. I was given a date of March 17th that our ring will come and the date rolls by, I call again to pick it up. The staff is confused that theres no order for my fianc ring so my fianc goes in person and the staff says theres a delay and itll probably come Friday. NOW WERE WAITING EVEN LONGER MIND YOU WE ARE GETTING MARRIED SOON AND WERE TOLD THAT THE RING WILL BE READY BY THE DATE WE WERE GIVEN. The following Monday rolls by, my fianc calls again to finally pick up their ring and we were told that THERE HAS NOT BEEN ANY NOTES OR UPDATES WHATSOEVER. You gotta be f****** kidding me, so the staff said theyll contact the manufacturer to ask for updates. Okay why didnt you call them last week when there was a delay?!?!?!!!!!!! Today march 26, my ***** gets a call saying that the manufacturer NO LONGER makes custom rings for that ring!!!! ARE U ******** ME?!? So why the h*** did we pay 5K wait 3 MONTHS for a ring that WAS NOT GOING TO SHOW UP?!?!?!? tomorrow we are going in person to get a refund and take our business elsewhere where.
Signet Jewelers
Date: 03/27/2025
I'm sorry to hear about your experience. So a member of our ************************** can speak with you directly about this, please contact us at ************** or visit ********************************* to send an email.Review fromThayna L
Date: 03/15/2025
1 starBeyond outraged. I went to process a return and specifically told the cashier Milynn I didnt have the gift card anymore prior to giving her the receipt, told her twice!! She stated she would be able to process it. 2 seconds later she then proceeded to tell me she sent the money back to the gift card that I specifically told I no longer had. Now Im more than likely am going to loose $200 that corporate cant get back to me. Beyond horrible customer care. They should at least train their employees or have better staff who can comprehend what is said to them without forgetting 2 seconds laterReview fromC. P.
Date: 03/07/2025
1 starC. P.
Date: 03/07/2025
I went in to pick an online order, while waiting to be helped. I noticed to the right of the register there was a cabinet full of items with reserved tags on them. There in front was the ring i picked out with my fiancs name on it. Right next to it was my gift i ordered for him with my name on it. The guy that helped me went and grabbed the charm i bought and I asked if I could see the ring, he handed it right over. Later that afternoon, my fianc went back in to purchase the ring that was on hold. The guy working went up to him and told him I was there and that I know about the ring! The store and this employee completely ruined the surprise for both of us! The ring needed to be sent away to get resized, when it came back in and he went to pick it up they didn't give him a box. He asked for a box since he has not proposed yet and they gave him a regular ***** *** box when it was suppose to be a **** **** box. I went in to the store and tried talking to them, they said there was nothing they could do, I needed to call customer service. I called customer service and explained everything, they said only the store manager could do anything. I have been waiting for a solution and a **** **** box that they promised me for over 3 months now.Signet Jewelers
Date: 03/10/2025
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at *************** or visit ********************************* to send an email.C. P.
Date: 03/11/2025
I called customer service shortly after it happened and they said there was nothing they could do. I would love to talk to someone regarding this.Review fromElizebeth M
Date: 02/21/2025
1 starThe people at this store are racist and the jewelry quality love calling police on black people because of the color of their skin I’m going to make sure you have the review you deserve kiss that rating goodbyeReview fromSynthia R
Date: 02/09/2025
1 starSynthia R
Date: 02/09/2025
I was going to purchase a crucifix and chain on Banter website for Valentines Day. But when I put the items in the cart. The prices go up. On contact banter and they wouldnt honor the website prices. The crucifix was $22.50 and chain was $60. Its false advertisement. I have been a customer for year. The previous items I purchased were great. Now for false advertising, I will not purchase anything from Banter. I will go to other jewelers that would honor my price that is advertised on the website.Signet Jewelers
Date: 02/11/2025
oI am sorry to hear about your experience. We would like to connect you directly with a member of our *************************** Please contact us at ************ or visit ***************************************************************** to send an email.Review fromA. G.
Date: 02/02/2025
1 starA. G.
Date: 02/02/2025
I got a ring fixed there, I was charged over $600, the piece was broken again 6 months later. I went to the store, the manager was very rude and not attentive to help at all.Signet Jewelers
Date: 02/05/2025
I'm sorry to hear about your experience. So a member of our ************************** can speak with you directly about this, please contact us at ************** or visit ********************************* to send an email.A. G.
Date: 02/10/2025
Can someone please reach out to me directly, about this matter email or phone call. When I called, I had to explain the entire situation to different agents.A. G.
Date: 02/11/2025
This place is a joke, I contacted customer service and I was told the warranty on services lasts for 6 months and my ring broke 6 months and one week after the repair was done. So very convenient way to get peoples money and justify it later. I wont stop complaining until I am able to get any kind of solution on this matter.Review fromJ. M.
Date: 01/22/2025
1 starJ. M.
Date: 01/22/2025
Dont buy from Kay Outlet if you actually plan on using the ring to propose. I made the unfortunate decision to purchase an engagement ring through Kay Outlets online store after finding the ring I wanted wasnt available in my partners size in store. I paid over $2,000, that was 2 weeks ago and the order is still preparing for shipment. Its not a custom product and the website claims its in stock. Customer service has been useless, only saying it will ship when it ships. At this point we feel our only option is to dispute the charge with our credit card and try again somewhere It does not take 2+ weeks to ship a simple ready made ring. Their warehouse is failing to do its job and Kay’s is ripping off customers.Signet Jewelers
Date: 01/27/2025
I'm sorry to hear about your experience. So a member of our ************************** can speak with you directly about this, please contact us at ************** or visit ********************************* to send an email. Please have your order number available when you contact us.J. M.
Date: 01/28/2025
**************** has been useless and we still dont have our ring. At this point just going to buy a replacement elsewhere and let our credit card issuer handle to the chargeback. It should not take a month to get a stupid piece of metal that isnt even made to order.Review fromAngela R
Date: 01/17/2025
1 starI went in to pay my bill. I counted my money out 3 times before they took my money walked away counted it somewhere else. They came back and said I was 200 dollars short. Tried talking to one of the employees said they couldn't access the camera's. I than proceeded to call the police and still nothing was done. I definitely DO NOT recommend doing business with them. They are liars and cheats.Review fromKate S
Date: 01/10/2025
1 starKate S
Date: 01/10/2025
I purchased a gold necklace that broke within 5 months of wearing it. There are reviews of this product from other consumers who complained of it breaking. It is $200 pre-tax, and Kay Jewelers told me that it is unfixable and will not replace this necklace despite its obvious lack of quality. This seems very deceiving to me, and I recommend others shop elsewhere for their jewelry.Signet Jewelers
Date: 03/01/2025
I'm sorry to hear about your experience. So a member of our ************************** can speak with you directly about this, please contact us at ************** or visit ********************************* to send an email.Review fromVan M
Date: 12/24/2024
1 starVan M
Date: 12/24/2024
Zales company is a horrible place to orderfrom, especially on the internet. They have not a clue about customer service. Do not order anything from this low budget place. Remember:You don't get what you pay for.Signet Jewelers
Date: 12/26/2024
I'm sorry to hear about your experience. So a member of our ************************** can speak with you directly about this, please contact us at ************** or visit ******************************** to send an email.
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