Business ProfileforSeigerman's Furniture

On July 4, 2023, I purchased a set of two swivel chairs from the salesperson, *********************, for a total of $1629.37. I agreed assuming that I would have the option to cancel the purchase if the chairs did not fit in the space I wanted to place them. The next day, after the purchase, I called Seigermans right away and asked to cancel the purchase because the chairs were too large for my backyard; I did not pick up the chairs yet. However, when I called the business no one was available to help me cancel the purchase. Every time I asked to cancel the purchase they would always stall and not give me a concrete response on how to cancel the purchase. Then, on July 8th, 2023, a representative finally provided me with a phone number *************) to request a cancellation for my purchase. I sent them a picture of the receipt and requested to cancel the purchase. They replied to me confirming that they passed my request along to the appropriate person. Shortly after, the salesperson, ****, told me that there are no returns, exchanges, or refunds because it was a special order. I was shocked by this because **** never told me that my purchase was a special order or the terms and conditions of my purchase when I spoke with him previously. These terms and conditions were in very fine print and I believe that it is unfair to the consumer if they are not given full transparency before purchasing a product from this business. Furthermore, I have eyesight issues and did not see the fine print before being asked to sign the receipt. This is frustrating because I trusted **** and for him, to not be fully honest about the conditions of the purchase is not right.