ComplaintsforSeigerman's Furniture

• Initial Complaint

  08/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 4, 2023, I purchased a set of two swivel chairs from the salesperson, *********************, for a total of $1629.37. I agreed assuming that I would have the option to cancel the purchase if the chairs did not fit in the space I wanted to place them. The next day, after the purchase, I called Seigermans right away and asked to cancel the purchase because the chairs were too large for my backyard; I did not pick up the chairs yet. However, when I called the business no one was available to help me cancel the purchase. Every time I asked to cancel the purchase they would always stall and not give me a concrete response on how to cancel the purchase. Then, on July 8th, 2023, a representative finally provided me with a phone number *************) to request a cancellation for my purchase. I sent them a picture of the receipt and requested to cancel the purchase. They replied to me confirming that they passed my request along to the appropriate person. Shortly after, the salesperson, ****, told me that there are no returns, exchanges, or refunds because it was a special order. I was shocked by this because **** never told me that my purchase was a special order or the terms and conditions of my purchase when I spoke with him previously. These terms and conditions were in very fine print and I believe that it is unfair to the consumer if they are not given full transparency before purchasing a product from this business. Furthermore, I have eyesight issues and did not see the fine print before being asked to sign the receipt. This is frustrating because I trusted **** and for him, to not be fully honest about the conditions of the purchase is not right.

  Business response

  08/28/2023

  **** ***** complaint is inaccurate and does not explain what actually took place. ************* purchased 2 swivel outdoor chairs on July 4th and were looking for a quick delivery. In fact they wanted to take my floor display but I could not sell it to them. i explained it that the company was a quick ship company and that I would have it by the end of the week or monday the latest. Before I ran their credit card I asked the if they wanted me to order the chairs because I was on my dealers portal. I explained to them that once we order the chairs, we own them and they acknowledged that and asked me to order them. ************* did not call the next day, she called on Friday (3 days later) and left a message for me because I was off. I returned her call Sunday morning and checked my dealers portal and the chairs shipped and were scheduled to arrive at my warehouse on Monday. If you look at our purchase order you can see I wrote RUSH on it because they wanted the chairs quick. ************* also signed our cancellation clause that there were NO CANCELLATIONS ON SPECIAL ORDER MERCHANDISE.

  At this moment ************* has already received her credit back and I just wanted to explain myself and the reason why a credit wasn't issued. 

  If you have any questions, please feel free to contact me at ************.

  Thank you

  *********************

   

  Customer response

  08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I spoke with a representative at Discover credit card company and they stated that they were unable to issue the permanent credit for me because the merchant has not replied to them yet regarding my permanent credit of $1629.37. Until this credit is permanently issued to me, this complaint is not resolved. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****************
  
  
  
  
   
  

  Business response

  08/30/2023

  Please reference the attached responses from the credit card dispute department. On August 17th they declined arbitration in ***************** favor. This is why we thought she received her refund. Then on August 23rd they reopened the case and have escalated this to the ***************** for review. We are now waiting for their decision or ************* can accept a store credit of $1629.37 to be used at the store.

  Customer response

  08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not want any store credit. I want to be able to have my full refund back to my credit card permanently. This case was originally in my favor with the temporary credit as **************** stated. However, after, the credit card company stated that the circumstances were in the merchants favor. I found this to be totally unfair as I felt that I did not receive full transparency from the merchant and took prompt action to cancel my purchase. I, then, contacted the ************************************  and filed a complaint and now the case is reopened with the credit card company. This whole case has been frustrating and time-consuming and it has been stressful just to get my money back for a purchase I did not pick up nor was I aware of its terms and conditions before purchasing. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****************
  
  
  
  
   
  

• Initial Complaint

  03/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I've been unable to get truthful and timely responses on the disposition of multiple orders of furniture. The initial order of several pieces began in May 2021. The entire order was valued at $28,263 of which there is a remaining balance of $6700 (24%). We've had 3 deliveries of furniture so far and each one had sustained damage and is in the process of a full replacement and one piece has been awaiting a correct door replacement since 1/14/22. We made a personal visit in January and spoke with ***, **** and ***** (store Mgr.) and made the case once again that unless we ask, text or show up there appears to be no effort to remedy the situation of repairing or giving truthful answers on the arrival of replacements.Console table delivered 8/8/21 still hasn't been replaced. Dining room table delivered 11/13/21 has no accurate arrival date. Dining room chairs ordered on 5/28/21 were assured to be delivered by end of February and have not. The repair or a broken door was replaced by a different color door and was supposed to be re-colored, we've rec'd no update since 1/14/22. i spoke with ***** on 2/17 and went through all the above, I stated that there's' been no credible communication of the many break downs and efforts to resolve. He assured me that he would speak with his corporate contact to make things right, I attempted 3 times to call the store today ************ and left messages that haven't been returned. Another piece of furniture is available for delivery but they are requesting that also gets paid in full before its delivered. I explained to ***** that we've already paid over 75% of the **** and not a single piece has been delivered that's not damaged, why would I continue to make payment when we have no further leverage for them to do the right thing. ***** is not responding and haven't been truthful. I regret doing business with them as well as there other store ********** * ***************************** also in *********** **. Looking for the BBB to intervene.

  Business response

  03/15/2022

  I have been in contact with ************** in reference to his chandelier he purchased at Seigerman's Furniture. I have contacted the supplier to get ************** the parts needed to remedy his issue with the chandelier and he is satisfied with that course of action.

  Customer response

  03/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This response is not part of my complaint. This was a separate incident that was only discussed with the Siegermans representative yesterday 3/15, his name was ***************************.

  The main issues have been discussed with the Show Place Mgr *** twice in the past week but weve had several disconnects of whats said and what done. This complaint should not be closed until the issues are resolved. I appreciate the help from BBB, its only due to that intervention is anything actually being acted upon. 

  Regards

  *********************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  03/28/2022

   Hello *********************,

  ************** placed orders with 2 different stores, Seigerman's Furniture and The Show Place Galleries. The 2 stores are not the same and are not affiliated with each other. I am friends with the owner there and we recommend clients to each other when we do not have the product on display. As for what's going  with his issue with the chandelier from us. We have the parts ************** requested for the plates that are tarnished on order for him. I know he is in contact with a ************** at the Show Place but that's all I know about his issue there.  

  Please let me know if I can answer any other questions for you.

  Best regards,

  *********************

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 30, 2021 I ordered a sofa bed from Seigerman's Furniture and paid $800 deposit. I was told at the time by my salesman, ***** that he was putting a "Rush" on the order and it may arrive as early as December. When it didn't arrive, I called ***** in early January and asked for an update. He put me on hold to call the manufacturer. When he got back on the phone he said the couch "had a ship date of January 10th" and "guaranteed you will be sitting on the couch by the end of the month". When the couch did not arrive, I called at the beginning of February and again spoke to ***** asking for an update. He said that the manufacturer was missing a part, and that part would not arrive until May 2022. I asked for a refund of my $800 and he said it would be credited to my **** (Debit) card per the original payment and I would receive it by the end of the week. When my bank did not show the credit, I called again and ***** said "I just received notice that your order has been cancelled so I can credit your $800, and you will see it in a few days." I let another week go by and called yet again, when it wasn't received. This time ***** assured me the credit would be processed on the following Monday and I would get an email showing me the credit. When I didn't get the email I called again. I was sent the CC receipt showing the credit, however I called back to say that the receipt didn't say approved, it said "RETRY". He assured me the credit had "gone through" and became annoyed with me, telling me to call only him if there was problem. That was 4 days ago and I still don't have the credit. The bank stated that if the credit was indeed run on Monday it would show in my account today. It is not there. The contradicting facts regarding my order and ship dates, the obvious delay in my refund and my distrust of ***** is why I decided to contact the BBB. Any assistance you can give would be greatly appreciated. Thank You,

  Customer response

  02/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  02/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We purchased a king size bed in October, 2021 which had a leather head board and leather foot rest. The set was on display as well so there was no confusion as to what we ordered. The bed was slated to be delivered in February, 2022 as we were told there were ongoing supply chain issues which resulted in longer delivery times. The bed was delivered in February but with the head board was without leather. We went to the store the same day and were assured the correct head board will be delivered the week after. We just had to wait for a call from the scheduling lady to agree on a date/time. Needless to say we never received that call. When we called back, their story changed. We were told we intentionally ordered the head board without leather as the one with leather would have taken much longer to deliver. They will however discuss it internally and call us back. Of course no phone. When we called again to follow-up, we were told a new sales person was assigned and he is working on pricing the new head board.All we are looking for is for them to install the correct head board at no extra charge.

  Business response

  02/09/2022

  Hello my name is ********************* from Seigerman's Furniture. I spoke with **************** today and apologized for the confusion. We ordered a new headboard this past Saturday and have **************** scheduled for his exchange on Tuesday February 15th. He was happy that this misunderstanding with the headboard was taken care of so quickly. Especially with everything going on with all of the delays in the retail world.

  If you have any questions, you can reach me at ************ or by email at **************************************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩