Customer ReviewsforOtter Products

Have used and swore by their products for years, until they failed. Quality has gone down hill and the cases dont last the life of the phone through normal use, nor do they protect the phone like they claim. Id expect a case that claims to be tough, and military grade to protect a phone from a 3 foot drop onto a smooth surface, but it doesnt. Had to replace the housing on my iPhone 14 Pro after their product failed to do less than it was advertised to.

I filed a warranty against an autobox. It broke was told to send it and sent it and have my tracking number. Theyre lying lying and saying that they didnt get it when I have the tracking that it was delivered so I spoke to manager who said she got it but theyre going to cancel my order and not resend me another one so now Im stuck with that a case, and they wont refund me

My wife bought a $30 cellphone case from Otterbox. It was warrantied for "Lifetime" which turns out to be defined as 7 years by them! Anyways, her case failed after 3-1/2 years and Otterbox would NOT honor the warranty. They claimed that they no longer had any cases for her ******* A50. But, if I go to Amazon.Com....the Otterbox store still has them for sale and sold over 100 in the last month!!!Instead of sending my wife a new case, they offered her a 15% discount....how totally shameful!!!This company is scamming customers and should be looked into by authorities!

I have been an OtterBox customer for at least 10 years. I cannot express how disappointed and frustrated. I am with them now. They offer a lifetime guarantee on their products. I tried for several months to get a replacement holster for my defender OtterBox. All I got was out ofstock over and over and over again. I finally gave up and bought a brand new OtterBox and holster. They somehow in their infinite wisdom, decided to change the design and I have been, having my phone fall out of the holster literally dozens of times a day since I got the new product. They need to go back to the old design or they will lose customers that have been with them forever, like me. Its pretty sad when you pay $1000 or $1500 for a phone and the product is designed to keep it safe lets it hit the ground multiple times a day. ?

Terrible company. Said free 2 day shipping in website. They sent it ******************** instead after i ordered. Six days later it still hasn't arrived. When i reached out to customer service i was ignored. No response at all

************* Have owned an iPhone for 16 years and have never had a phone break. My phone shattered in an otterbox falling from my pocket to the carpeted floor. Never again. Will I buy an otterbox.

Otterbox sent me cheap plastic protectors when I had ordered Amplify GLASS protectors. TWICE. that is deceptive advertising. absolutely disgusting. now my phone is without a screen protector and it's a 700 dollar phone!

Reading the reviews, it's a bad company. After carefully reading their legal warranty, it became clear, that their warranty is specifically for marketing purposes and nothing more. The warranty only covers manufacturing defects and any damage that occurs to the case from usage (any damage after it's put onto the phone) will void this warranty. This is how they can get away with stating the warranty is 7 years in length. They can state "The damage you are talking about is from use not from manufacturing". They purposely confuse the consumer to make their product seem better than it is. The warranty only covers the case and not the phone. Any damage to the phone due to use falls under user error, the warranty does not cover this.The photo request is due to people ****** requesting the warranty. They're trying to protect their brand, not the phones, this way. In reality, it's cheap plastic. They make their money from warranty shipping and handling. You can get cheaper cases and screen protectors of the same protection and quality at cheaper rates by going to certain websites. I stopped buying OtterBox cases from myself and my family members and started getting the best-priced cases/ screen protectors that do the same thing. Safe your self $30-$100 and look at cheaper brands, you'll be happier.

I ordered a otterbox defender series on November 30th. It was shipped on the 2nd of December 2023. It was supposed to be delivered on Thursday, December 7, 2023. It never came.This company used to have a great reputation. Now they live off it & produce an inferior product (like HP). I ordered a new one, because the rubber on my case started cracking after 2 years. I spoke to my ************ had the same issue and is switching. The cover for the charging port broke in a year. Otterbox has its cases made in *****, ****** and the **. The defender series is made in *****. Anyway, on December 7th it arrived at my post office. It said acceptance pending. It still says that. I had trouble contacting them. They dont have a email, chat doesnt work and took several calls to reach them. Expect wait times of 20 min+ at minimum.When I finally got ahold of them. I was told they had just received it back. I asked for a refund, which they gave me. My question is why wasnt I contacted. Would they just have shipped it back? They said it was shipped back due to the address. It had a MI address. Really? Then how did it arrive at my post office in PA. I used PayPal, which has my address. So wasnt my mistake. No sorry, we will fix this or anything else. I will be getting rid of my defender series & will never buy any of their products again. They are way too expensive. They no longer offer a lifetime guarantee. It is now 7 years. They dont cover your phone replacement, if it fails. So I am getting a Tanker Casebus for $40. I paid $53.35 for the otterbox & that was 30% off. The day after ordering. It went to 40% off. They have to discount their cases, because only an idiot would pay full price.My advice is to avoid Otterbox. Their cases are no longer quality. They are hard to get a hold off. Get a Casebus or another brand & save money, while getting a better case.I had the same issue with my XL, & iPhone 6 case. I will NEVER buy otterbox again. They are now garbage.

This warranty is not at ALL what it once was. They are now making it their mission to make the process as difficult as possible, in order to discourage people from making warranty claims. They will make you wait 7 days for a response, ask you to call, ask you to send pictures multiple times, make you wait some more... Not even worth it. AND their clear cases become yellow within a month. For 50$+!!! AVOID