Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Bruno Independent Living Aids, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBruno Independent Living Aids, Inc.

            Health
            BBB accredited business

            Contact Information

            1780 Executive Dr

            Oconomowoc, WI 53066-4830

            Get Directions
            Visit Website
            (800) 454-4355

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/26/2009

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bruno Independent Living Aids, Inc. offers independent living aids including stair lifts, platform lifts, and vehicle adaptors.

            Business Details

            Location of This Business
            1780 Executive Dr, Oconomowoc, WI 53066-4830
            BBB File Opened:
            7/22/1992
            Years in Business:
            40
            Business Started:
            1/1/1984
            Business Started Locally:
            1/1/1984
            Business Incorporated:
            11/23/1987
            Accredited Since:
            5/26/2009
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Michael R. Bruno II, CEO
            • Anne Moore, Marketing Manager
            • Donald Breest, Service Manager
            Contact Information

            Customer Contact

            • Michael R. Bruno II, CEO
            • Anne Moore, Marketing Manager
            • Donald Breest, Service Manager
            • Jay Krueger, Graphic Designer
            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My mom purchased a Bruno stairlift. While using this life the seat broke off! I have made numerous attempts to have someone out to repair. Between my aunt and I we have been told that it is on recall and under warranty. I have gotten several phone numbers from Bruno. NONE of their providers are willing to take care of this. Some have stated they no longer work on Bruno lifts. Some are unwilling to work on a lift that was not sold by them. How can they sell this type of product and NO ONE is willing to accept responsiblity?? I want the lift repaired at their cost or to be purchased back and removed! They should be thanking their lucky stars that I was not injured when the lift broke!
            Read More
            Read 11 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bryan C

            02/20/2024

            We purchased the Bruno outdoor chairlift for my mother and mother in law 6 years ago. It is very unreliable. It works properly about 25% of the time. when using it, after failing to go up or down, we try the remote, snap the chair back to the ready position, turn it off/on, pull out the power cable and plug back in, repeat the previous steps and eventually it might work. It's hard on a 95 year old woman sitting out in the cold waiting while myself or an aid has to spend up to 10 minutes getting it to work and sometimes not getting it to work so it means assisting her up the stairs. Whenever we have an expensive service, it works fine, till the service person leaves. I would not buy this product.

            Bruno Independent Living Aids, Inc. Response

            02/21/2024

            *****,

             I am sorry to hear about your issues with this lift.  Can you provide me with the serial number so i can look in our records on any cases that *** have come in?  Also have you spoken to the installing dealer about this issue?  This lift being an outdoor unit should be maintained at least twice a year depending on your location.  

            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.