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      Country
          Country

          Find a Location

          RockAuto, LLC has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • RockAuto, LLC

              6418 Normandy Ln Madison, WI 53719-1149

              BBB Accredited Business
            • RockAuto, LLC

              18525 Miles Rd Cleveland, OH 44128-3444

            • Rock Auto, LLC

              4874 Olson Dr Dallas, TX 75227-2103

            • RockAuto LLC

              1073 E Artesia Blvd Carson, CA 90746

            Business ProfileforRockAuto, LLC

            New Auto Parts
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 345 Customer Reviews

            Customer Complaints

            1,084 complaints closed in last 3 years

            404 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/6/2007

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers.  The online catalog includes axles, brakes, engines, exhaust systems, radiators, sensors, steering components, suspensions, transmissions and much more for both new and classic vehicles and light trucks.

            Business Details

            This is a multi-location business.

            Find a Location

            RockAuto, LLC has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • RockAuto, LLC

                6418 Normandy Ln Madison, WI 53719-1149

                BBB Accredited Business
              • RockAuto, LLC

                18525 Miles Rd Cleveland, OH 44128-3444

              • Rock Auto, LLC

                4874 Olson Dr Dallas, TX 75227-2103

              • RockAuto LLC

                1073 E Artesia Blvd Carson, CA 90746

              BBB File Opened:
              8/27/2003
              Years in Business:
              24
              Business Started:
              10/19/1999
              Business Started Locally:
              10/19/1999
              Business Incorporated:
              10/19/1999
              Accredited Since:
              8/6/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Joshua Kurzbuch, Customer Service Manager
              Contact Information

              Principal

              • Mr. Joshua Kurzbuch, Customer Service Manager

              Customer Contact

              • Mr. Joshua Kurzbuch, Customer Service Manager
              Additional Contact Information

              Email Addresses

              Customer Complaints

              1,084 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/08/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Hi i recently made a purchase to rockbauto ,but didnt receive the all of the items. 2 itemes were missing. Ibreached out via enail tonthere page and received a message for a customer service rep called ******* He said i will not receive a refund because the package was delivered. Basically insinuating that i may have stole my own purchase i guess. This is not fair nor should be legal to order something,not receive and have tonstill pay for it. It is not my fault if they say they delivered but i didnt receive it. I do not wish to have any buisness with this company and request my money back. Order number # ********* Ticket # *********
              Read More

              Customer Reviews

              345 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Giovonni G.

              03/12/2024

              I ordered a started by the brand “Pure energy 17825N” via the rock auto website. Today March 12, 2024, after trying to crank my car, I noticed smoke coming out of the hood. I pull the hood open, and see the starter caught fire. If I can’t get a refund, I want store credit, because this is unacceptable. I do not feel safe with a replacement. The original OEM Toyota denso starter that was inside of my 2008 Camry since the car was manufactured in 2007 never gave me these issues before it finally wore out completely last year late 2023. I’m only resorting to a complaint here because rock auto has no customer service, and no way of at least emailing them with my serious and urgent issue.

              Local BBB

              BBB Serving Wisconsin

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