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          CONNECT, Powered by American Family Insurance has 1 locations, listed below.

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            Business ProfileCONNECT, Powered by American Family Insurance

            Insurance Companies
            BBB accredited business

            Contact Information

            6000 American Pkwy

            Madison, WI 53783-0001

            Get Directions
            Visit Website
            Email this Business
            (800) 535-2001

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.25/5

            Average of 130 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            149 complaints closed in last 3 years

            81 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/29/2021

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            CONNECT, Powered by American Family Insurance is located in Madison, WI. and services most of the United States except Alaska, Louisiana, Maine, North Dakota, Rhode Island, West Virginia, and Wyoming. Offering auto, home and personal liability umbrella insurance. 

            Products & Services

            Auto Insurance, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency

            Business Details

            Location of This Business
            6000 American Pkwy, Madison, WI 53783-0001
            Email this Business
            BBB File Opened:
            12/6/1972
            Years in Business:
            51
            Business Started:
            12/6/1972
            Business Started Locally:
            12/6/1972
            Date of New Ownership:
            10/1/2020
            Business Incorporated:
            4/12/2002
            Accredited Since:
            7/29/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Family Connect Insurance Agency, Inc.
            Related Businesses
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Jill A Fochs, Director of Marketing
            Contact Information

            Principal

            • Sharena Ali, President
            • Nina Pelton, Complaint Manager

            Customer Contact

            • Sharena Ali, President
            • Jill A Fochs, Director of Marketing
            • Nina Pelton, Complaint Manager
            Additional Contact Information

            Fax Numbers

            • (920) 330-5607
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            149 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            *April 12th, 2024. *Dear Connect:I am unable to accurately, logically, conscionably and morally comprehend your continued disastrous and vague billing commentary.Per my exhausting, attempted relentlessness, wasted effort in discussing this nightmare financial assumption with *****, there are overwhelming inconsistencies that are unlawfully neglected.You expect funds. You escalate cost without a humane word of the intention. ***** claimed she could offer her comment over the phone to me, with the surprising and alarming unknown calculation of $60.16 divided by 3 = the ~$20.05 increase payment responsibility. Hypocritically and irrationally, ***** commented that she does not have the authority to make any changes; although (when I inquired the creator/editor of this meaningless and vague statement) she suddenly offered the insight that someone in the back office is in charge but the county has to approve of changes?? Why is your entity such high maintenance? I cannot focus on any recovery regimen with this preposterous and time consuming drama. Please do diligence, be proactive, polish presentation and rectify this at once. I will not be held accountable financially to a poorly presented context. *AI04044616
            Read More
            Read 148 More Complaints

            Customer Reviews

            130 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hanna M

            05/08/2024

            If I could give them no stars If I could. The WORST insurance company you will ever have to deal with. I wouldnt recommend them to anyone again. I dont understand why ****** lets them represent them its a bad look on ****** now. They will do you dirty and ***** you over any way they can and lie straight to you. I was rear ended by an uninsured driver a little over a month ago and since then its been a nightmare. I’ve had to pay the deductible even though it was 100 percent his fault and my insurance will also go up now. Since then they have left me without a rental risking my job while they figure out the value for my car since they tried to give me a joke of an offer. I had to hire my own insurance appraisal since they lied about the value of my car saying they had professionals look into the value. I have been without a car for over 2 weeks now and no way to get to work and they won’t get back to me about it even though its illegal for them to leave me without a car until they write me a check for the value of my car. On top of dealing with all the pain from the accident, they could care less about helping you. The guy that hit me gets away with it all because he was irresponsible and didn’t have insurance while I’m hurting and paying for it all one way or another.

            CONNECT, Powered by American Family Insurance Response

            05/09/2024

            Thank you for your feedback. I'm very sorry about the accident and that we haven't lived up to your expectations. Wed like to help you sort through this. Please email ******************************************* and include your policy and claim number, so we can investigate. - *****
            Read 129 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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