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Find a Location

Auburn Way Self Storage has 1 locations, listed below.

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    Business ProfileforAuburn Way Self Storage

    Storage Units
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/27/2010

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers self storage services.

    Products & Services

    Storage Units

    Business Details

    Location of This Business
    4425 Auburn Way N, Auburn, WA 98002-1308
    BBB File Opened:
    8/4/2005
    Years in Business:
    46
    Business Started:
    7/1/1977
    Business Started Locally:
    7/1/1977
    Business Incorporated:
    11/13/2003
    Accredited Since:
    12/27/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Ms. Julia Reed-Voldal, Office Administrator
    • Ms. Jennifer Hobson, Manager
    Contact Information

    Principal

    • Ms. Julia Reed-Voldal, Office Administrator

    Customer Contact

    • Ms. Julia Reed-Voldal, Office Administrator
    Additional Contact Information

    Fax Numbers

    • (253) 856-0555
      Primary Fax

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I rented with this business from May 2019 until jan 9 2023 at over $400 a month Anybody can do the math I paid him good money. My issue started on Christmas Eve December ********************************************************************************************** there was no email or no phone call sent out, the codes had been changed just to enter the unit I came back a couple days later and spoke to somebody who mentioned the previous manager had been vacant and disappeared the day before or two of Christmas Eve, and that management had changed, and they change the code. Again nobody notified me I drove from Tacoma The code had an extra three digits added to it, and when I moved out on January 9, 2023 because I bought a home I cleared out the whole unit made it very beautiful. They charged me payment up until that day even though I mentioned that on Christmas my presents for my family had been held up and that they had not notified me. I am moved out on the ninth and when I came home I have come to realize that a huge number of my belongings had been stolen. Including two turntables about 60 rare records my iPad and my two iPods a bunch of personal items that were important to me for my family and a great number of vintage clothes as well as stereo, equipment and musical equipment.and found out the lock was different and I know this because I had marked it to begin with So whoever clips the original Lock, which was generic in nature, made it obvious because they failed to mark the new lock. I have called them every day since January 12 until today, January 31 I have called multiple times every day and have been dodged. Nobody is ever answer my call and then in three incidences actually hung up on me, leading me to believe that I have been blocked I have done nothing in nature to this business however, I would like to see some sort of restitution or accountability. Anybody and I mean anybody looking to store personal items, please dont use this business
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alex P

    1 star

    02/28/2022

    This is the worst untrustworthy stoage facility. My belongings got robbed from my unit and they served me a 30 day to move out. It's crazy after I get robbed of over $10,000 in Snap-On and all my brand new *************** tools they want me to leave. Very poor customer service. I expect a call from the owner. This is such BS if you ask me. Always paid my **** on-time for the most part and never bothered anyone. Something needs to be done. I will be looking for new customers, so that I can stop them and worn them about this place. H*** the fence was cut right across from my unit and nobody has done anything to help figure out who did it. NOT Even THE AUBURN POLICE. Just a poor Community!!

    Local BBB

    BBB Great West + Pacific

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