Business ProfileforMr Rooter Plumbing of London ON

I'd thought very well of Mr. Rooter until this experience, which literally had me fearing I was going to lose my house due to the exorbitant repair cost I was quoted. My sewer backed up(tree roots),so I had them out to clear the line. They came, but said they could only partially clear it, & their manager would call me with possible solutions. The manager started by telling me my main sewer line was in such disrepair it was in danger of collapsing, & that I needed to have the whole line replaced (the 'whole line' as quoted by Mr. Rooter was actually only 40' of the 70' to the city drop off, as discovered when I had 4 others out to quote the job, and as it turns out, the issue was at about 60', so they wouldn't have even addressed the real problem, & I would've had *another* back up after **** ******* ** anyway) At any rate, he quoted me a price of $32,000. That is not a typo. He said $32k would solve the problem. I said that was outrageous, & asked what my other options were. Long story short, my least expensive option from him was a $7800 'spot repair' at the 'worst spot' at 20'. With no guarantees & a 'caution' (i.e. intimidation tactic) that if they got that fixed and there were more issues further down, it'd be even more expensive still. They said my main drain was so damaged, they were afraid to even try anything other than a full replacement. i.e. their 'platinum' option. I was so stressed, I am sure it damaged my heart. I couldn't abide by this, so I had 4 really awesome independent plumbers come out to have a look. The most expensive quote for a full replacement I got from them was $10k, but *ALL* of them agreed, that was not necessary. Long story short again, I had one of them clear the line of tree roots *ON THE SPOT!!*, and he kept me informed and showed me high quality video the whole time. When completed, he viewed the WHOLE line with me all the way to sewer drop off at 70'. The line was not in disrepair... at all. How much was it, you might ask? $300.