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Find a Location

Merl's Towing Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Merl's Towing Service

      5510 Clay Ave SW Grand Rapids, MI 49548-5776

      BBB Accredited Business
    • Merl's Towing Service

      1946 Will Ave NW Grand Rapids, MI 49504-2059

      BBB Accredited Business

    Business ProfileforMerl's Towing Service

    Towing Company
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/15/2014

    Years in Business: 55

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers road service, towing & vehicle transportation.

    Business Details

    This is a multi-location business.

    Find a Location

    Merl's Towing Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Merl's Towing Service

        5510 Clay Ave SW Grand Rapids, MI 49548-5776

        BBB Accredited Business
      • Merl's Towing Service

        1946 Will Ave NW Grand Rapids, MI 49504-2059

        BBB Accredited Business
      Location of This Business
      5510 Clay Ave SW, Grand Rapids, MI 49548-5776
      BBB File Opened:
      6/12/2014
      Years in Business:
      55
      Business Started:
      1/1/1969
      Date of New Ownership:
      3/8/2024
      Business Incorporated:
      3/30/2015
      Accredited Since:
      7/15/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • Merl's Towing Service, Inc.
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Craig McDonald, Owner
      Contact Information

      Principal

      • Craig McDonald, Owner
      Additional Contact Information

      Fax Numbers

      • (616) 538-0601
        Primary Fax

      Customer Complaints

      2 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rhonda R

      5 stars

      10/07/2022

      Very polite on the phone and willing to work with me sending a tow for a friend. Originally told me it was going to take 45 minutes but was able to get there in about 15 minutes. Once there, the driver was extremely polite and very concerned about the children getting to a safe location and home safely. The tow truck driver very concerned with talking with the female owner of the car rather than the male relative that was there and extremely professional in all communication.

      Local BBB

      BBB in Western Michigan

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