Business ProfileforGreen Earth Remediation

I recently had the pleasure of working with Matt I from Schultz Services / Green Earth Remediation for a Radon Service Call/Repair at my residence on 07/26/2024, and I can confidently say that he provided the best customer service experience I have ever encountered in any business. Matt exemplifies everything excellent customer service should be friendly, respectful, patient, and highly knowledgeable. From the moment he arrived, Matt treated me with the utmost respect and kindness. He took the time to explain the issue in a way that was easy to understand, even for someone like me who is not well-versed in radon-related matters. His ability to convey complex information clearly and patiently was incredibly reassuring. It allowed me to feel informed and comfortable with the steps he was taking to address the issue. One of the aspects that truly sets Matt apart is his integrity. In my experience, the industry often suffers from contractors who overcharge or upsell unnecessary services. However, Matt was transparent and fair in his approach, ensuring the issue was rectified effectively and at a reasonable cost. This honesty and straightforwardness not only resolved my immediate concerns but also built a trust that I greatly value. Matt’s approach to customer service is a model that many could learn from. He made me feel like a valued customer, which is ultimately why I would not hesitate to reach out to Schultz Services for future business needs. While I didn't have any prior history with the company before this encounter, Matt's professionalism and character have made me confident in their services. His dedication to his work and his customers is truly admirable. If other companies are looking for a lesson in how to provide exceptional customer service, they should look no further than Matt Ingle. I am grateful for his help and his integrity, and he will be my first recommendation to anyone in need of radon services or any service tied to his expertise.