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Business ProfileforJoe Cool Home Services
At-a-glance
Customer Complaints
11 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 7308 56th St N, Pinellas Park, FL 33781-4207
- BBB File Opened:
- 7/17/2002
- Years in Business:
- 23
- Business Started:
- 1/26/2001
- Date of New Ownership:
- 9/20/2011
- Business Incorporated:
- 9/20/2011
- Accredited Since:
- 8/2/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 17
- Alternate Business Name
- Joe Cool Air Conditioning & Heating of the Suncoast, Inc.
- Business Management
- Mr. Thomas M. Graham, Vice President
- Ms. Eileen Graham, President
- Contact Information
Principal
- Mr. Thomas M. Graham, Vice President
Customer Contact
- Mr. Thomas M. Graham, Vice President
- Ms. Eileen Graham, President
- Mr. Jason Abbott, Operations Manager
- Additional Contact Information
Fax Numbers
- (727) 548-0686Primary Fax
Phone Numbers
- (727) 308-4008Other Phone
- (727) 548-0686
Customer Complaints
11 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
80 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa W
04/04/2024
Joe Cool Home Services Response
04/05/2024
Yes, we installed a customer supplied water heater a bit over a year ago. At the time we first visited the customer, we recommended the expansion tank and other items required to meet building code. The customer refused the estimate and chose to go with a basic swap out of the old to her new heater. *****, she seems to have forgotten the part of the discussion where we recommended the expansion tank and other necessary components. To help refresh her memory, I have pasted the text from that estimate below. If we offer a solution and the customer refuses our proposal, I can't be responsible for the lesser alternative not being as functional. We do our best to give customers what they want and what they need but if they refuse our recommendations, how is it that we are the diabolical actors?
BILL TO *********************** *********************************************************** J OB ADDRESS *********************** *********************************************************** TASK DESCRIPTION ESTIMATE ******** ESTIMATE DATE Jan 16, 2024 Job: ******** QTY PRICE TOTAL ******* 40 *************** Water Heater: Installation of 40 Gallon electric water. Installation Expansion Tank, Drip pan, Brass Tee and full port ball valve. 1.00 $2,371.96 $2,371.96 POTENTIAL SAVINGS SUB-TOTAL TAX TOTAL EST. FINANCING Thank you for choosing Joe Cool Home Services CUSTOMER AUTHORIZATION $355.79 $2,371.96 $0.00 $2,371.96 $28.70 THIS IS AN ESTIMATE, NOT A CONTRACT FOR SERVICES. The summary [above] is furnished by Joe Cool Home Services as a good faith estimate of work to be performed at ***********************[the location described above] and is based on our evaluation and does not include material price increases or additional labor and materials which may be required should unforeseen problems arise after the work has started. I understand that the final cost of the work may differ from the estimate, perhaps materially. THIS IS NOT A GUARANTEE OF THE FINAL PRICE OF WORK TO BE PERFORMED. I agree to the estimate and authorize [the contractor] to perform the work as summarized and on these estimated terms, and I agree to pay the full amount for all work performed. Sign here Date Estimate #******** Page 1
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