Customer ReviewsforJoe Cool Home Services

I had a water heater leak 1/2023 and called Joe cool. The heater was under warranty and the tech and I swapped it out at home depot for a new one and i paid the difference in price of heater. The tech replaced the heater for 1200. April 1st I find the water heater leaking and the same way it was when we replaced the last one. I called Joe cool and they sent a tech out the same night. He came in and laughed. Stated that it shouldn't be like this, it needs and expansion tank,and said it wasn't up to code.He was unwilling to take it to home depot. Said that It would cost the same price for another installation of 1200 or 2400 if I.bought a heater from them. I told him no and I don't trust your company, please leave. A manager called in the morning trying to "make it right." They offered to fix it. Their way of fixing it woukd be to leave the same now rusted tank there, throw in an expansion tank, and do the installation for 850. By that time I had allready called another company for an estimate. They came in and said the same thing. Laughed, said this shouldn't be like this , especially after only 2 months, that its not up to code, they should have pulled a permit, and an expansion tank is required with new water heater installations for it to be up to code. So, the installation was done improperly, they tried to charge me AGAIN 900 to 1200 for their mistakes, and blatantly lied. Please watch out, do your research, learn about what is needed and what is being done and read and look for ALL reviews. Now I'm out 3500, my time, two companies time, trust broken, for work that could have been done right the first time for a reasonable amount of money and time.

Yes, we installed a customer supplied water heater a bit over a year ago.  At the time we first visited the customer, we recommended the expansion tank and other items required to meet building code.  The customer refused the estimate and chose to go with a basic swap out of the old to her new heater.  *****, she seems to have forgotten the part of the discussion where we recommended the expansion tank and other necessary components.  To help refresh her memory, I have pasted the text from that estimate below.  If we offer a solution and the customer refuses our proposal, I can't be responsible for the lesser alternative not being as functional. We do our best to give customers what they want and what they need but if they refuse our recommendations, how is it that we are the diabolical actors?

BILL TO *********************** *********************************************************** J OB ADDRESS *********************** *********************************************************** TASK DESCRIPTION ESTIMATE ******** ESTIMATE DATE Jan 16, 2024 Job: ******** QTY PRICE TOTAL ******* 40 *************** Water Heater: Installation of 40 Gallon electric water.  Installation Expansion Tank, Drip pan, Brass Tee and full port ball valve. 1.00 $2,371.96 $2,371.96 POTENTIAL SAVINGS SUB-TOTAL TAX TOTAL EST. FINANCING Thank you for choosing Joe Cool Home Services CUSTOMER AUTHORIZATION $355.79 $2,371.96 $0.00 $2,371.96 $28.70 THIS IS AN ESTIMATE, NOT A CONTRACT FOR SERVICES. The summary [above] is furnished by Joe Cool Home Services as a good faith estimate of work to be performed at ***********************[the location described above] and is based on our evaluation and does not include material price increases or additional labor and materials which may be required should unforeseen problems arise after the work has started. I understand that the final cost of the work may differ from the estimate, perhaps materially. THIS IS NOT A GUARANTEE OF THE FINAL PRICE OF WORK TO BE PERFORMED. I agree to the estimate and authorize [the contractor] to perform the work as summarized and on these estimated terms, and I agree to pay the full amount for all work performed. Sign here Date Estimate #******** Page 1

 

***********'s respond time was excellent. I needed a repair quickly. The company made sure I had a working a/c and came out the next day. The 2 technicians were friendly, efficient, informative and did my repair with the least trouble and expense for me. Highly recommend!

Thank you for your business and thank you for posting your awesome 5 star review.  We really appreciate your support and we look forward to serving you again.  Please call when you need us and we'll be ready to jump into action!

I am part of ***********'s *************** and love the service they provide. Today ******* came out and did our yearly plumbing inspection. She was very knowledgeable and professional. I take comfort knowing they are there to help prevent major issues. The program is well worth it and ******* was GREAT!

Thank you for your business and thank you for posting your excellent review.  We really appreciate you and we look forward to seeing you again.

Great job the two workers that was here was so respectful I know one name was ****

Thank you for your business and thank you for posting your excellent review.  We really appreciate your support and we look forward to seeing you again.

Great and fast service David was very professional and polite. Explained everything to me so I could understand

Thank you for your business and thank you for posting your excellent review.  We really appreciate you and we look forward to seeing you again.

Great customer service respectable agents very knowledgeable and informative Will be using again for sure

Thank you for your business and thank you for posting your excellent review.  We really appreciate your support and we look forward to seeing you again.