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          RAZ Mobility has 1 locations, listed below.

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            • RAZ Mobility

              1934 Old Gallows Rd Ste 350 Vienna, VA 22182-4050

              BBB Accredited Business

            Business ProfileforRAZ Mobility

            Disability Telecommunications Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.75/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/15/2016

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Assistive technology for individuals who are blind, visually impaired, deaf, hard of hearing, have a speech impairment or have a mobility disability.

            RAZ Mobility offers mobile assistive technology solutions for people with disabilities.  In some cases, these solutions take the form of mobile applications that can be purchased via license, in other cases; the software is bundled with mobile devices.

            RAZ Mobility views itself as an agent for change dedicated to ensuring that its customers benefit from the dramatic progress and evolution in mobile technology.  RAZ Mobility searches all over the world for unique solutions and transformative technology, especially solutions that represent significant progress and change in the nature of assistive technology.  

            Products & Services

            Mobile Assistive Technology, Mobile Phones, Smartphones, Tablets, Mobile Assistive Technology Solutions

            Business Details

            BBB File Opened:
            10/11/2016
            Years in Business:
            8
            Business Started:
            5/1/2015
            Business Started Locally:
            5/1/2015
            Business Incorporated:
            5/1/2015
            Accredited Since:
            11/15/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • RAZ Mobility, LLC
            Business Management
            • Mr. Nemin Selimic, COO
            • Mr. Robert Felgar, CEO
            Contact Information

            Principal

            • Mr. Robert Felgar, CEO

            Customer Contact

            • Mr. Nemin Selimic, COO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2022

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            On March 21,2022, (invoice order # *****) I ordered the *********** Cell Phone for my elderly sister who is blind and physically disabled. We were looking for a phone that has voice controlled dialing. After searching the internet for several days, we were excited to find RAZ Mobility which according to their information, "offers unique and cutting edge mobile assistive technology solutions for people with disabilities." When placing the order, I asked the salesman if it would work in our area. He asked for our zip code and said he would check. After a few minutes he said, "Yes, no problem, it should work with all carriers." When the phone arrived, my sister's daughter took it to all local carriers, ********************** and ********* Each one of them told my niece that the phone was too out of date to work. I called the company complained to the sales person (same man with whom I placed the order) and told him that he was not truthful and forth coming with me, and that we would be returning the phone. I also stated that under the circumstances, we should not have to pay the $75 "restocking fee " so that they could just put it back on the shelf and turn around and sell it to someone else. He said it was company policy to deduct a restocking fee. I ask to speak with the company manager. He told me that he would have Mermin the manager to call me. I have as of yet to receive a call from Mermin. I strongly caution any prospective customer to NOT buy from this company. Below is the company's contact information.Contact Information:1934 Old Gallows Rd Ste 350 Vienna, VA 22182-4050 http://www.razmobility.com ************** The phone was purchased by my sister, *************************, ********************, Waleska, GA ******* charged it to her credit card. The purchase price was $309.00 plus $14.99 shipping. We are asking the company to refund the cost of the phone plus shipping and to forgo the restocking fee. I will provide my sister's credit card information as needed.
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            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathy C

            10/19/2023

            My dad is 93 and is now in a Veteran's facility. He could no longer manage his cell phone, so this seemed like a perfect solution. I will say that it is easy to use and the caregiver does have a lot of control over the phone and its use. It can be tricky trying to figure out which dial option (tap; tap/hold, etc) your loved one can manage and remember. If it is on the most simple action setting, it is easily dialed in error. He usually sees that it is ringing so presses the Hang Up prompt. Our problem, after only 3 months, is that he has somehow turned down the volume so the speakerphone no longer works; it can only be used by holding the butt of it next to your ear. I will update after I've spoken with the company tomorrow when I can go back to the home. Apparently, it isn't something that can be controlled remotely, by neither me nor the company.

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