Customer ReviewsforRAZ Mobility

My 96 year old grandma could not see the buttons on her flip phone anymore and was struggling to make phone calls. Our family found this phone and purchased for her. Grandma is fully with it and only has sight and mobility issues. She was able to find the large picture buttons easy enough to use. She was able to make a phone call to her daughter the first night with the phone. We are very pleased with the easy set up and easy use of the phone for Grandma. We live in a major city so coverage is excellent. Setting the phone up with the App is easy and successful. It took about a week to get the phone but it arrived and the only delay in setting up the phone was on our end because we needed to add data to the cell phone line. I would highly recommend this phone for older/disabled people.

Thank you, very much for the kind review! RAZ Mobility wishes you and your grandmother the very best.

if I could give zero stars I would. This is a RIP OFF of a company. Recieved the phone one morning, called them same day in the afternoon about wanting to return because the phone was not a good fit for my blind brother. returned next morning. I paid return shipping. Mind you that at no time neither when placing the order nor when calling them regarding return, was i told of this "restocking fee" of $75. when checking my account, the refund was there, but they kept $90 instead of $75. Be careful when purchasing from them. Do your research before clicking the buy button. Get your loved one a phone from any other phone company. we found one suitable for the blind at Tmobile & for way less than this mediocre company. To this company... explain the details to your customers when calling to place order. I called to get info first. sounded like a good deal. (but NEVER told about return policy) then ordered online. lesson learned.

Dear sir/madam, RAZ Mobility provides equipment to people with disabilities to help them, and we are genuinely sorry that this customer feels that a restocking fee shouldn't be applicable. RAZ Mobility’s Return Policy, which is posted on its website, is clear: customers have 20 days to return their purchase, but a $75 restocking fee applies. A restocking fee is necessary, even if the phone is not used, because RAZ Mobility customizes each phone for each user. If the purchaser returns a phone in perfect condition, work must still be done to reverse that customization in order to put it back in our inventory. The restocking fee compensates RAZ Mobility for this additional effort and cost. RAZ Mobility is a small business that must recover its costs in order to stay in business and continue to offer innovative solutions to people with disabilities. A restocking fee also encourages prospective customers to make an extra effort to consider whether the phone is a good fit for their loved one. Absent such a fee, return rates would increase, as would the price of the phone. So the restocking fee has the additional benefit of keeping prices lower for everyone. Perhaps most importantly, as suggested above, the restocking fee is clearly disclosed in the company return policy. RAZ Mobility does not reimburse the shipping charge of $14.99. We are sorry that this customer feels that she was treated unfairly, but we do believe that the restocking fee is fair since it is clearly disclosed and serves a valid business purpose.

My mom went into a nursing home right in the beginning of Covid. I never got to see her or hug her in person until this month over a year later due to the restrictions. I wanted this phone to stay in contact. She can’t have this phone. I called and tried to cancel and tried to intercept it. I had to pay return shipping and I never even opened it and should have refused delivery. I never even cut the box original seal or tape off the box. I immediately mailed it back. It took multiple calls and emails to get a partial refund. I had the manager call me and he happens to be part owner. I pleaded my sad case and he is keeping a restocking fee of $100.00 and I never even opened the box! I begged and he brought me to tears. He would rather line his pockets than do the right thing. Technology is so fast paced and they are gouging people $350 for phones and then I ordered accessories. He is heartless and out for him and his best interest. He is profiting off elderly and their caregivers. This year has been the worst for many. We had death in our family and it’s amazing the owner has no heart. Taking advantage. Shame on him.WOW Buyer beware.

Dear sir/madam, RAZ Mobility provides equipment to people with disabilities to help them, not to “line our pockets,” and we are genuinely sorry that this customer feels as though she was taken advantage of. RAZ Mobility’s Return Policy, which is posted on its website, is clear: customers have 20 days to return their purchase, but a $75 restocking fee applies. A restocking fee is necessary, even if the phone is not used, because RAZ Mobility customizes each phone for each user. If the purchaser returns a phone in perfect condition, work must still be done to reverse that customization in order to put it back in our inventory. The restocking fee compensates RAZ Mobility for this additional effort and cost. RAZ Mobility is a small business that must recover its costs in order to stay in business and continue to offer innovative solutions to people with disabilities. A restocking fee also encourages prospective customers to make an extra effort to consider whether the phone is a good fit for their loved one. Absent such a fee, return rates would increase, as would the price of the phone. So the restocking fee has the additional benefit of keeping prices lower for everyone. Perhaps most importantly, as suggested above, the restocking fee is clearly disclosed in the company return policy. For clarification, the restocking fee is $75 if the equipment is returned in good condition, not $100, as alleged by the customer. However, RAZ Mobility does not reimburse the shipping charge of $14.99. We are sorry that this customer feels that she was treated unfairly, but we do believe that the restocking fee is fair since it is clearly disclosed and serves a valid business purpose.