Customer ReviewsforSilver River Property Management LLC

Horrible experience I was in my pajamas upstairs when my dog started barking running downstairs, I run down visibly worried what happened and there was 3 MEN STANDING IN MY HOME. I honestly thought I was about to get robbed or assaulted. They saw I was so scared so they proceed to tell me that Poplar Homes had given them my door key access code for a tour of the property (mind you that I was never notified that people were interested in the property let alone anybody was coming)…. My dog proceeds to run outside on the street unleashed barking. One of the guy catches him as he was about to run into oncoming traffic and handed him to me. I called the property manger for my county (her name is channel) and she basically reported that this was common practice to give access code to potential tenants and I clarified I AM STILL RESIDING AT THE PROPERTy. She apologized and stated that I should send an email so this can be addressed. I sent an email CC Christie, Channel and Joanna. I called them as well and the response was that they had assumed that I had moved out because based on a questionnaire that I did when I started the process with them, I stated that I hope to vacate the home by November (mind you that this was an estimation because the portal asked me and I had notified them this was an estimate and no further question or conversation had taken place since then). I was frantic and crying…. Can you imagine how dangers this situation was, to have 3 strangers just opening a locked door and walking in. What if I was a gun owner or the people that walked in had a malicious intent towards a woman living alone…..BTW, the story gets worse, 2 days later the same incident happened with another renter trying to get in by putting in the access code (Thank God that I had changed my code by then)……I immediately canceled by contract with them. This process has waisted my time, resources and has caused an emotional trauma. This company is liability to yourself/family/property.

I highly recommend Silver River. They managed renting out my house for 4 years while I was out of the area. They were always professional and kept in good communication about any issues. Transitions between tenants seemed to be handled smoothly, and repairs were done in a timely fashion.