Business ProfileforGreat Nation Moving

I first contacted GMM June 9, 2022 to quote for a move in late August. I spoke with ***************************. who requested I fill out an estimate form, and I soon received the initial quote for 800 Cubic Feet (Cf) when we spoke the following day. When I made a deposit on July 10 - and many subsequent calls after - I referenced that I overestimated the initial inventory amount so that I did not have sticker shock at the cost, and also shared that I was consolidating and selling off furniture to help reduce the cost of and help pay for the move. I also added storage to my move once I confirmed my address and moving date.On August 13, I sent an email to ******** requesting the pertinent info to make a check out to GMM. August 15, she replied with the info & another reply OFFERED TO REVIEW MY FINAL INVENTORY.I replied Yes, offered up a date, and asked "let me know if you need to chat earlier than that." I received no reply.On August 23, I receivedthe invoice from ***********************, and find that my actual inventory is only 600 cu.I call ****'s direct line and reference the amount sent to me. I express that I am frustrated by the "discount" where she says "final inventory should be provided 48 hours before the move, because we hold that space in storage, and if it doesn't take that space up, we could have provided that to another customer."I stressed to **** that I indeed, reached out to ********, and had we spoken, my estimate would have been less than 800 - I would have estimated 700 cubic feet.After multiple calls and emails, on September 1st, ******** returned my call and said she was "sorry" we didn't connect and **** was on it. On September 6, ***************************** emailed me my revised/final move invoice. It included the original $100 and a courtesy discount of $100, which was "the best they could do."Nowhere in any email, contract, nor in verbal communications was the 48 hour final inventory count mentioned as a statement, rule, or notice within the fine print.