Business ProfileforPhysician Recommended Nutriceuticals

I would give Physician Recommended Nutriceuticals (PRN) a no star rating if I could. There are several things potential customers need to be aware of regarding PRN practices. To start with, when they say that they ship every 12 months, they are not talking about calendar months, but every 30 days (the number of capsules in each bottle), will start another month. This means that if are expecting to be able to cancel just before the 12 months are up, you will be out of luck. They will charge your credit card using their unique system of calendaring without notifying you and then tell you that they can't give a refund or take their Vitamins back. Also, they do have a system in place to contact you 10 days before the shipment ships but never tell you that you need to opt in to get this phone call. Also, when your first shipment ships, they will include along with several advertisements when your next shipment will come, along with a warning that you need to contact them 72 hours before the shipping date to cancel. I don't remember seeing these details with the shipment and they will never make you aware of the cancellation policy in the future, not in writing, by phone call, or on their website. In fact, none of the above policies can be found on their website. It appears that everything about PRN is geared to get the product shipped before you can cancel. The only way to get this canceled is to dispute charges with your credit card company. Just make sure you don't open the shipment when it comes so the merchandise can be returned once PRN realizes that they can't win this battle with the credit card company. Additionally, while you are talking to PRN about this shipment, make sure you cancel all future shipments so you are not fighting charges in the future. ***My situation has been resolved and I did receive a full refund after I returned my shipment at my own cost. I will never purchase from this company in the future due to their dishonest dealings.

Hello Diane, Firstly, on behalf of PRN I apologize for the experience you encountered with our company. We strive for our customers to enjoy every encounter with us and will continue to work tirelessly at that. We have put policies in place for a better interaction going forward and continue to evaluate all procedures. I am pleased to hear that we have issued you a refund so you did not have to bear the cost of something you were not happy with. If there is ever anything we can do in the future, please let us know. Thank You, PRN