Business ProfileforNation Capital Movers , LLC

In February 2022, my family hired Nation Capital Moving company to move their household goods and belonging from MD to CA. we paid the $4900 for the move. At the time, the business had good reviews on ****** and we felt comfortable going with them. This was probably the worse decision we could have made. After we received our shipment in CA, the designated destination, we noticed that we were missing up to 7 boxes. They were not there, no where to be found. We asked the driver and she had no idea. The boxes included thousands of dollars worth of designer bags and a very expensive keyboard (musical instrument) Couple of the boxes also included ALL our family pictures including my parent's wedding photos, me and my siblings childhood photos which are irreplaceable. The missing photos make my 70 year old mother cry every day, She will never get those memories back. We contacted the contact person at the company, he never gives us a straight answer or a solution to resolve this issue. he only asks tell us what is missing and when we do there is never a follow up or a call back. we suggested that we can help them track the deliveries for that day when our deliver was made, and see if our boxes were mistakenly dropped off at the wrong house. He never helped us track or audit the deliveries on the day of the drop off. No solutions were provided by him. This is absolutely unprofessional. we get it, A box might have been dropped off at the wrong location, but 7 boxes is a lot, and not having anyone in the company willing to track them down, or provide any type of solution or attempt to investigate it is absolutely unacceptable. I would like the company to track all the delivers on the day and week of our shipment, contact the households and try to track down our boxes. If they do not have the man power to do , they need to provide us with the list so we can do the investigative works. How can one company be so irresponsible and careless.