Business ProfileforBasement Waterproofing Specialists, Inc.

I was getting flooding issues to the right side of the property. I consulted with the company and I requested to water proof the house from the outside. The representative instructed and advised me to complete the work from the inside. It costs me approximately $15 to get the work done. After the work was completed, I keep getting waterdamage from the ground floor to the back of the house and the staircase. I called the company several times, several trips made out to the property and I lost time away from work so that they can complete the repair. My property was damaged by the company and they refuse to complete the repair. I spoke with ********************************* - Service Manager from Basement Waterproofing Specialists. He told me that the problem is not attributed to anything that they did. I signed a lifetime warranty and they refuse to fix the problem. I would like the company to repair the damage that was done to my house. I paid to get a new bilkow door installed and 2 pumps. I never had any water damage from the ground floor and the back of my house. After the company dug through the house, water keeps flooding my basement from the ground **. I completed the basement. I am getting water damages and I am also getting mildew. I called the company to complain, ******, the manager refuses to send someone to the property and when he does, he would send someone 2 weeks later when it stops raining. The issue is being blamed because of my water line. They poked something or damaged something in the property and they refuses to fix it. This issue only happens when it rains. Please help me because the company hangs up the phone in my face and tells me that it is not their problem. I have other documentations of the amount of times that they came to the property. This issue only happens when it rains. I do not have any issues in my water line. I do not have any water leaks in the basement. When it rains, I have water seeping from the groung up. I do not know what the company did to my property. I only get water damage when it rains from the ground up and from the back of the house. I requested for the company to repair the damage based on the lifetime warranty and to honor the contract. Hence, to repair further damages that it caused based on the continuing water damage.Thank you,