Business ProfileforVivint Smart Home
Additional business information
On March 11, 2022 Vivint, Inc. entered into a Consent Judgement with the Arizona Attorney Generals Office. The Judgement settles allegations that the business made false representations to induce consumers to sign a contract with Vivint. Under the consent judgment that is pending court approval, Vivint will pay $75,000 for restitution to Arizona consumers. The consent judgment also requires Vivint to pay an additional $285,000 in civil penalties and $40,000 in costs and attorney’s fees. Vivint also must refrain from making false representations to consumers, particularly regarding the contract terms or its relationship with another home security company. In addition, when a consumer extends a contract over the phone, Vivint must provide the consumer a contract (electronically or otherwise) to sign or electronically acknowledge the extension. The Judgement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://www.azag.gov/sites/default/files/docs/press-releases/2022/settlements/Vivint_Consent_Judgment_Signed.pdf
At-a-glance
Customer Complaints
7,471 complaints closed in last 3 years
2,778 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 4931 N 300 W, Provo, UT 84604-5816
- BBB File Opened:
- 10/21/2002
- Years in Business:
- 25
- Business Started:
- 1/1/1999
- Business Started Locally:
- 1/1/1999
- Business Incorporated:
- 12/21/1998
- Accredited Since:
- 8/7/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Vivint, Inc.
- Related Businesses
- Vivint, Inc. is under the same ownership as Smart Home Pros, Inc. A separate report for them is available here : https://www.bbb.org/us/ut/provo/profile/burglar-alarm-systems/smart-home-pros-inc-1166-22300608
- Hours of Operation
Primary
- M:
- 6:00 AM - 11:00 PM
- T:
- 6:00 AM - 11:00 PM
- W:
- 6:00 AM - 11:00 PM
- Th:
- 6:00 AM - 11:00 PM
- F:
- 6:00 AM - 11:00 PM
- Sa:
- 6:00 AM - 9:00 PM
- Su:
- 7:00 AM - 9:00 PM
- Business Management
- Mr. Rasesh Patel, CEO
- Ms. Carrie Jensen, Legal Assistant
- Contact Information
Principal
- Mr. Rasesh Patel, CEO
- Ms. Carrie Jensen, Legal Assistant
Customer Contact
- Ms. Carrie Jensen, Legal Assistant
- Additional Contact Information
Fax Numbers
- (801) 765-5759Other Fax
Email Addresses
- Primary
- Inquiry
- (801) 765-5759
Customer Complaints
7,471 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
2,594 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Peter R
09/20/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.