BBB Accredited Business Profile

Vitality Medical, Inc.

Vitality Medical, Inc.

(800) 397-5899

Vitality Medical, Inc.

17 years in business
7910 S 3500 E Ste C
Salt Lake City, UT 84121-6196
Fax Numbers
  • (801) 733-5797
Additional Phone Numbers
  • (801) 733-4449
  • (801) 733-5758
Additional Email Addresses
  • support1@vitalitymedical.com
  • return@vitalitymedical.com
  • question@vitalitymedical.com
  • kradley@vitalitymedical.com
BBB File Opened: 06/12/2003
Business Started: 01/01/2000
Business Started Locally: 01/01/2000
Business Incorporated: 11/13/2003 in UT
Type of Entity
Corporation
Business Management
  • Mr. Brad Packer, Owner
  • Ms. Ruklya "Ruki" Belagam, Marketing Manager
Business Category
  • Medical Equipment
Service Area
We service the following area(s): Utah
Alternate Business Names
  • Vitality Medical
Methods of Payment
  • Visa, Discover Card, American Express, Master Card, check or money order.
Refund & Exchange Policy: 
If your return is the result of a shipping error on our end, Vitality Medical will refund the entire purchase amount and return shipping costs. However, Vitality Medical is not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box. To see a full disclosure of our delivery policy, please click here to read over our shipping protocols.

Your satisfaction is our top priority. Please read our full return policy:

All returns must have a return authorization number.
Returnable products may be returned up to 30 days after delivery.
Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
All parts and accessories must be included and in original packaging.
Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
Return orders are subject to a restocking fee. See fee structure below.
If your return is the result of a defective product or shipping error, Vitality Medical will refund the entire purchase amount and return shipping costs.
Some products are non-returnable. See below for details.
Items that leave the U.S.A. are non-returnable.
Warranties may be voided on items that leave the U.S.A.
Wire transfer fees are non-refundable.
We cannot guarantee delivery for international orders. We will submit claims to the shipping source on all orders that are not received. We will not reprocess orders until a resolution and refund is received from the shipping source.

Which products are non-returnable?
We would love to process every return that comes our way because we understand that a return can result from a simple mistake, change in diagnosis and more; however, due to health and safety concerns, we cannot take back everything.
Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:

Opened personal care items.
Oxygen concentrators (Find out if you're eligible for our buy-back program).
All men's health items, including erection pumps, tension bands, and incontinence clamps.
Raised toilet seats and commodes.
Shower chairs.
Transfer benches.
Toilet frames.
Mattresses.
All special order (*sp) items.
All custom items (EZ Ramps, Cut-to-order, Span-America Mattresses, et cetera).
All clearance items.
Anything opened, used, or tried-on.
Custom wheelchairs.
Opened cases.
Bulk orders.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg rests are not included with wheelchairs unless specified.
BBB accredited business

A+

Overview

Vitality Medical provides medical supplies online.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Vitality Medical, Inc.

Vitality Medical, Inc.

BBB ACCREDITATION SINCE 01/03/2006

Customer Review Rating:

88%
10%

Composite Score: