At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1717 S Redwood Rd, Salt Lake City, UT 84104-5110
- BBB File Opened:
- 11/1/1984
- Years in Business:
- 56
- Business Started:
- 3/26/1968
- Business Started Locally:
- 3/26/1968
- Business Incorporated:
- 3/25/1968
- Accredited Since:
- 8/1/1982
- Type of Entity:
- Corporation
- Alternate Business Name
- Gold Cross Ambulance
- Business Management
- Mr. Gene Moffitt, CEO
- Contact Information
Principal
- Mr. Gene Moffitt, CEO
Customer Contact
- Mr. Gene Moffitt, CEO
- Additional Contact Information
Fax Numbers
- (801) 975-4373Other Fax
- (801) 975-4323Other Fax
Phone Numbers
- (801) 972-1211Other Phone
- (888) 690-1211Other Phone
Email Addresses
- Sales
- Customer Service
- (801) 975-4373
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Danilo A
03/14/2024
Gold Cross Services, Inc. Response
03/15/2024
****************-- Thank you for your review. Your ambulance transport took place on 01/23/2024 at that time we were unaware of what health insurance you had if any. As a result we mailed you a letter dated 01/30/2024 asking that you provide us with your health insurance information. In addtion to that letter being mailed we also mailed you a statement on 02/06/2024 showing activity on your account as of 01/31/2024, the practice of sending monthly statements to all patients with an outstanding balance is a standard practice for Gold Cross Ambulance.
As a result of either the letter or monthly statement being mailed to your home I can see that you made a phone call to our offices on 02/07/2024 providing us with your health insurance, Aetna. On 02/08/2024 we sent your ambulance claim to Aetna via a secure electronic connection. On 02/13/2024 I can see that you called into our office again to make sure that you provided us with your health insurance to which we responded that we had. I am not certain what prompted your phone call to us that day, but it may have been from the statement dated 01/31/2024 that was mailed on 02/06/2024.
On 02/21/2024 we received notice from Aetna that on 02/13/2024 they had process your claim and had decided to make a payment of $0.00 towards your ambulance transport. As a result of that payment (or lack thereof) from your insurance we sent you a letter indicating that you could appeal *****'s decision to not pay your bill. Unfortunately, ***** will no longer allow us to appeal a claim on our patient's behalf, all appeals must come for the patient/insured. This is why we mail this letter out so that our patients can know what their options are before they pay for an ambulance transport out of their own pocket, when their health insurance should really be paying for it. Our hope is that our letters and statements are providing for our customers a service rather than suprising them with a bill after months of not hearing from us.
On 02/27/2024 I can see that you called our office indicating that Aetna is going to reprocess your claim after you had appealed their original payment decision.
On 03/06/2024 we mailed you another monthly statement showing the activity that occured on your account up to 02/29/2024. Again this action of sending a monthly statement is a standard practice utilized by many businesses not just Gold Cross. We use this practice to keep you informed of what is going on, on your account.
Since mailing you your last statement dated 02/29/2024 we have received a phone call from an Aetna representative indicating that they are reprocessing your claim. I am not sure why your health insurance is struggling to pay your ambulance transport but we will continue to keep you informed of the activity occuring on your account through the use of letters and statements until the balance is satisified.
Please let me know if you have any questions or concerns regarding your account or if there is anything that we can do to assist you in getting your health insurance to pay on your ambulance transport.
Sincerely
************************;
Director of Billing
Gold Cross Services, Inc.
************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.