ComplaintsforGold Cross Services, Inc.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been sent several bills by this business for ambulance services with date of service 7/24/22 but neither myself nor anyone in my household has been in a hospital or transported by an ambulance. I did reach out to the billing office upon receipt of the first bill and told them that they had the wrong person and was told that they would stop billing me but I received another bill today.

  

  Business response

  08/19/2022

  To Whom It May ************************** you for reaching out with your concern and we apologize for any confusion we may have caused.  In order to handle this complaint more fully could you please provide for us the name of the ********************* found on the piece of mail that you are receiving, we provide billing services for many ambulance/fire agenices througout the State, getting the name of the agency sending the bill will help us greatly.  Please also provide for us the name of the person the piece of mail is addressed to, this will assist us in locating the account that has your address attached to it. 

  Once those items are received we can help further resolve your concern 

  ************************;

  Director of Billing 

  Gold Cross Services, Inc. 

  ************ Office 

  Customer response

  08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  They have request additional information.  I do not see where it allows me to communicate back to them directly.  Do I give you that information and you pass it on?
  
  Sincerely,
  
  ***************************

  Customer response

  09/09/2022

  Sorry, I must be missing something because I do not see what is needing to be clarified.  Can you please explain what you need from me to proceed?

  

  Business response

  09/12/2022

  I need the name of the person the ambulance bill is addressed to.  It would also be helpful if you could tell me the name of the ambulance agency the ambulance bill is comong from.  We provide ambulance billing for 30 different fire and ambulance services so the name of the ambulance or fire agency where the bill is comng from would be helpful. 

  If you have any questions you can call me at ************

  ************************;

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have paid more than **** on a **** that should be paid off but not person has responded to my letters I have sent I even sent one certified explaining that I have paid 600 on a credit card and another 500 on my health insurance card as well as 500 thru my debit card and checking account not one person there as even accredited it to my statement they dont even respond to multiple letters just keep harassing me with saying I owe when I know its paid off

  

  Business response

  04/06/2022

  This complaint is being sent to Gold Cross Services, Inc.  We are both an ambulance service and a billing agent for other ambulance services througout the *************.  We appreciate ****************** inquiry into her ambulance **** which we believe may be with *************** *************** based on the limited information that she provided.  Gold Cross Services does provide billing and collection services for ***** City and we can see that ****************** does have an open balance with ***** for an ambulance transport.  Our records indicate that we have recived the following payments on ******************* account:   5/19/2021 a payment of $792.98 from ******************* 8/31/2021 a Master Card payment of $300.00 and 11/03/2021 a **** payment of $100.00.  We have no record of recieving from ***************** $600.00 on her credit card, $500.00 on her health insurance card or $500.00 through her debit and checking account.  

   If ****************** would like to provide for us documentation of these missing payments ie. a credit card and bank statement, showing these payments debting her account we will gladly look into why her ambualnce account does not then reflect these payments.  

   

  Tyler Peterson 

  ************

  Customer response

  04/10/2022

   
  Complaint: 16934679
  
  I am rejecting this response because: with everything paid the bull trains the same they never credit your account 
    if there is a balance it should only be 200 this is a crooked businesss 
  Sincerely,
  
  *****************************

  

  Business response

  04/11/2022

  As we indicated in our intial response if the patient would provide for us the exact dates these payments were made, the method used to pay, and proof via bank statement and/or credit card statement that these payments have cleared we would gladly look into her complaint  

  Customer response

  04/13/2022

   
  Complaint: 16934679
  
  I am rejecting this response because: as I stated in the last complaint not one of the payments that have been made by insurance have NEVER been credited to my account these are the ones they listed leaving a balance of 200 I'm still working with my bank as well as my health care savings card and credit card 

  
  
  Sincerely,
  
  *****************************

  

  Business response

  04/13/2022

  Gold Cross continues to stand by our offer that once the patient is able to produce to us bank/credit/health savings account statements showing the amounts and dates of the payments in dispute we will glad investigate why the payment(s) have not been posted to her account.  To this point in time ****************** has yet to even provide us dates of when the disputed payments have been made.  The following is a list of payments and adjustments made to her account:

  Original Balance $2374.60 from the 3/26/2021 ambulance transport by ***** City 

  Insurance Payment: <$792.98> from ****************** on 5/19/2021

  Mastercard Payment: <$300.00> from the patient on 8/31/2021

  VISA Payment:  <$100.00> from the patient on 11/03/2021

  Incurred Service charges:  $235.77 from 5/31/21-3/31/2022

  Wrote off:  <$235.77> of service charges today 

  Current Balance as of 4/13/2022:  $1181.62

  As indicated above and in prior responses once ****************** can provide us more details (dates, amounts, bank/credit card statements etc.) regarding the disputed payments we will be happy to investigate further .

   

  Customer response

  04/13/2022

   
  Complaint: 16934679
  
  I am rejecting this response because:who the heck can live and get ahead with anything if you overcharge everyone NO WAY does it cost **** to go in an ambulance I'm barely making it as is trying to help my granddaughter because she has a disease and her liver is failing 
  
  Sincerely,
  
  ******* Rawlns

• Initial Complaint

  08/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had an emergency that required me to be taken to the Hospital in an ambulance. I had some very unfortunate circumstances come up in my life and had to have back to back surgeries that put me out of work for just over 2 months. I had no other income besides my check from work. I was contacted by a represenitive of Gold Cross about the remaining balance of my bill. I explained my situation and asked if their was any help available. She told me they had a hardship application that she would sent to me. I never received it, so I emailed that company 4 times to request it again. They have completely ignored me with the exception of mailing me several bills. If Gold Cross has a hardship program available, I feel I should have the same right as anyone else to apply. It's really bad business for them to continue to ignore me and my requests completely.

  

  Business response

  08/16/2021

  To Whom It May Concern

  We apologize that Mr. **** did not receive the hardship application he requested in his phone conversation with our customer service representative on 7/16/2021.  Our records indicate that the customer service representative Mr. **** spoke to that day took the appropriate actions during the phone call to initiate the hardship application to him.  Our records further show that the hardship application was printed and mailed the morning of July 20, 2021.  To date we have no record of the hardship application being returned by the USPS as a bad address.  (The address the application was mailed to, matches the address provided by Mr. **** in this complaint.)  We have reached out to Mr. **** today and left him a voice mail indicating we have emailed to him, today, a new hardship application.  We sent this application to the email he provided in this complaint.  Our voice mail also indicated to him that if the hardship application does not show up in his email he may call the customer service representative back to arrange something different. 

  Should Mr. **** feel as if the actions taken by Gold Cross today are not enough he may reach directly out to me to receive this hardship application.  

  Tyler P******* 

  Director of Billing 

  *** *** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩