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Business Profile

Web Hosting

Aquiryn LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for their 'Unlimited Plus' Web Hosting Plan (most popular) on 09.19.2025. They corresponded with me by sending invoice and log in info, and even when I contacted them for support issues -that day. The very next day, it wouldn't accept my 'Two-Factor Authentication' password/code and have not been able to get into my account and this service (that I have paid $47.99/yr. for) and not one person from the company has responded to my multiple attempts to request for help -I cannot create a ticket in my account because I cannot get into my account (so I emailed the support, as well as the sales, team). It is now 09.23.2025 and I have no website, still. I am absolutely livid and am expecting to be reimbursed for the days I have not been able to use the service and have been completely ignored -in addition to actually receiving some help to rectify the problem of not being able to get into the account (I even tried to resent the password, and even tried the 'Backup Code', but the second verification code seems to be the problem). Obviously, it is not worth being given money back as compensation for this, but a respectable and reputable business would provide something (a free service, whatever is reasonably suitable). This is not good customer service, nor good business ethics. I'm completely confused how a company can ignore a customer like this. They are very quick to take your money but providing you with the assistance that you need seems to be a challenging issue.

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Ticket ID: #****** I put in been working with **** I have internet radio hosting I love you guys great help, I asked **** the softwear he talked about how I set it up for live show and set the auto dj once done live show it replay ondemand show I installed made, no help setting up doftwear he talked about sed once upload music would help not what asking I'm asking how set up, also I asked how I get into tune in and shout cast in documents site messed up on some thing since on new build. I have hight spectrum autism so know just root want to wait money for nothing live you guy didn't know how to get anyone to help only way could get help with ticket without going around the horn like I been getting, will keep my service also since been great I'm new to this internet streaming radio stuff even now I'm tech savy one area I'm kot hope can help ** *** ****

    Customer Answer

    Date: 08/18/2025

    thay did respond back to me im good to go can close this thanks *** ****

Aquiryn LLC is NOT a BBB Accredited Business.

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