Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the mentorship program La Estamos Rompiendo Ecom Mastermind offered by DM Digital Empire LLC in October 2024, based on their advertising, which promised $10,000 USD in sales within less than 30 days and offered a money-back guarantee if that goal was not achieved, along with additional compensation.However, after completing all assigned tasks and failing to reach the promised sales goal, I did not receive any refund or compensation as advertised. Later, I was informed that I had signed a voluntary waiver of the refund guaranteethis condition was never mentioned or clarified before payment or during the initial negotiation stage. This omission constitutes deceptive advertising and an unfair commercial practice.Furthermore, the contract clearly states that the service would last up to 24 weeks or a maximum of 7 months. However, on May 5, 2025, I was denied access to the platform without prior notice, even though the agreed service period had not yet ended. This arbitrary interruption represents a clear breach of contract.I believe my consumer rights have been violated in three fundamental areas: breach of contractual conditions, misleading sales practices, and denial of the guaranteed refund. I respectfully request that this case be investigated and that appropriate sanctions be applied to DM Digital Empire LLC.

  Business Response

  Date: 06/09/2025

  DM Digital Empire LLC
  *************************************************
  **************************************************
  *****************
  
  Date: June 9, 2025

  Re: Response to Complaint Filed by **** ****** ***** ******

  To whom it may concern,

  This letter serves as a formal response from DM Digital Empire LLC regarding the complaint filed by Mr. **** ****** ***** ****** concerning his participation in the mentorship program La Estamos Rompiendo Ecom Mastermind.
  
  After thoroughly reviewing Mr. ****** statement and the signed service agreement dated October 18, 2024, we provide the following clarifications:
  
  1. About the Performance-Based Guarantee
  The program offers a conditional guarantee as outlined in Clause 4.7 of the signed contract. To be eligible, the client must:
  Attend 100% of the weekly check-in sessions.
  Maintain daily activity within the member platform.
  Conduct weekly product testing, following our methodology.
  
  According to our internal records and coaching logs, Mr. ***** did not fulfill these conditions consistently or completely. As a result, the guarantee clause is not applicable, as contractually agreed.
  
  2. On the Waiver of Refund Rights
  Clause 4.5 of the contract clearly states that the client waives the right to request a refund for any reason other than the non-compliance of the conditional guarantee under Clause 4.7. This clause was presented before program access and was explicitly accepted by Mr. ***** at the time of purchase.
  
  3. On Platform Access Termination
  As per Clause 3.1, the mentorship is provided for a duration of 24 weeks (or up to 7 months). Mr. ***** was granted full access to the platform and support services for the agreed period. Access was disabled after the contractually defined timeframe, without breach or violation of terms.
  
  4. Conclusion
  DM Digital Empire LLC has delivered all services as promised and within the scope of the signed agreement. No misleading advertising or contractual violation occurred. Therefore, no refund or compensation is due, and we respectfully reject the complaint.
  We remain committed to acting within legal and ethical standards, and we reserve the right to pursue legal remedies if false public statements are made that harm our business reputation.
  Sincerely,
  Legal *******************start="2887" data-end="2890"> DM Digital Empire LLC
  **************************************************
  *****************

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against DM DIGITAL EMPIRE LLC (owned by ***** ******) due to misleading practices, lack of transparency, and unfair withholding of funds after promising a full refund.On January 13, 2025, I had a Zoom call with a company representative, ****** Iniesta, to discuss their mentorship program for dropshipping. During the call, I was pressured to decide immediately and was assured of a full refund if I withdrew. I paid $1,000 as a deposit with my credit card. At no point was I informed that fees or deductions would apply to a potential refund.On January 15, 2025, I requested a refund after deciding not to proceed. Initially, ****** delayed providing confirmation. On January 20, 2025, I was told the refund had been processed, but I noticed approximately $156 USD (******* COP) was missing from the refunded amount.When I requested the refund receipt, ****** sent me a document showing a refund of $900 with an "adjusted total" of $100 missing. When I questioned ****** and ***** ******, they claimed Stripe had charged a penalty. However, Stripes policies state it does not charge consumers for refunds. This deduction was not disclosed at any point, which I find deceptive.Additionally, the company did not provide clear terms and conditions before payment. The contract they later sent included restrictive clauses, such as banning clients from sharing negative experiences publicly for one year, further raising concerns about their practices.This situation has caused financial and emotional distress, as I made this payment in good faith based on misleading assurances. I request DM DIGITAL EMPIRE LLC refund the remaining $156 USD and improve transparency in their practices to avoid misleading future clients.