Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Monitoring

SpyX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Monitoring.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct.7, 2023 I purchased the service of Spyx, which is run by terminal3. Spyx provides tracker services. I mistakenly signed up 2x that day and was billed $139.99 & $99. I discovered pretty quickly that I couldn't use their service and canceled my membership 3 hours into a 3 day trial. That should be enough for a refund, however I was only refunded for the $139.99. Why? Because I was repeatedly told the $99 was denied by PayPal. When I showed proof that PayPal had indeed paid it and it was processed by their company, I was still told by a customer support representative that the subscription was never paid!? I then went to PayPal to file a dispute. Unfortunately PayPal was lied to as well. They were told that I wasn't entitled to a refund because of intellectual property and I had recieved their service. How could that be if I never had an account with them and not only that, even if I downloaded their app, which I did what about the 3 day trial period? It shouldn't matter when I canceled because it was before the trial period ended. On that alone I should be entitled to a refund. Based on what they were told PayPal decided not to pursue the matter. Ridiculous!! It's common sense that if you cancel a service before the ***** PERIOD is over you are entitled to a refund. But they keep fighting me. I'm seriously wondering if this is a scam. After all why was I billed 2x on the same day? Someone should have caught that mistake. Then repeatedly told the payment was denied even though I had clear proof that the $99 had been paid and processed!? Then told I couldn't have paid it because their platform didn't support it. How was I charged for $99 then? It isn't as though I could pick an amount to pay. The whole experience has been a nightmare and I just want my money and for this to end!!

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 03/12/2024 Amount of Money Paid: $84.98 (3-Month Plan)Order Number: ***************** Nature of Dispute: Refund Request Business did not solve issue and request since day of purchase.False Advertisement and I will not be using this product due to the fact.Business lacks transparency in decisions made and it takes a whole day to receive a message.Account was opened with email ***************************

SpyX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.