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Business Profile

Artificial Intelligence

Instantly.ai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are using my credit card without my permission. They continue to bill me every month even though I have reported to my credit card company and them. They have none of my email link to by billing information and I do not have a login to their site. They refuse to call me or contact me any way but through their support desk.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,On January 9, REMOVED, I purchased two monthly subscription plans from Instantly.ai on their website ($97 and $196.99). After being unhappy with the software product, I decided not to renew it, so on January 29, REMOVED, I canceled my subscription and confirmed with their chat support. However, my access to the features and account dashboard was restricted. I have to pay again to gain full access to my account and features. I paid for one month on 1/9 and should have full access to all features listed on their pricing page until 2/9/24. However, the company refuses to give me back access to my account so I can continue using the software product until the end of my billing cycle (2/9/24) or refund the remaining days (1/29-2/9/24). The founders and many of the staff are located outside of the REMOVED, and a shell company exists in REMOVEDwithout a phone number (disconnected). I am requesting a total refund of $97.99 for both subscription plans. The $97.99 is for the ten days I was denied access to both subscription plans, my account dashboard, and full use of the product until the end of the billing cycle on 2/9/24.

Instantly.ai is NOT a BBB Accredited Business.

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