Business ProfileforBear Plumbing and Heating, LLC

On August 29, 2023, I sent the following email, with supporting photos, to the owner of Bear Plumbing, who had installed the unit: "Dear Brent (or is it Brett?) A neighbor inspected your installation after I complained about a dripping joint. He found two more drips in the crawl space, plus a pipe left dangling that'll bend or break sooner or later. Then another long-time neighbor, who is familiar with these units, took the front cover off and found a safety violation. Let me know what date and time you'll come over to fix these faults." My dissatisfaction with Brent/Brett goes back to this: In mid-June 2023, I paid $7,500, see attached (receiptBoiler.pdf) which Brett, the owner, said was what the equipment cost. He quoted a total of $15,000 for the unit, the labor, and the parts he would supply. For the next two months he replied to my texts with excuses. When he did not proceed with the installation, I went to his home address on August 10, 2023, at 4:30 PM. Brett was pulling out of the garage in his truck, his young son with him. I said we needed to touch base. Brett agreed to start installing the following week. He did install the unit on August 17 but used the old air pressure tank (see attached OldAirtank.jpeg) and did not have the filter he agreed to install. I complained and he agreed to order the filter and exchange the old tank for a new one. We agreed he would finish the work on Tuesday, August 22. Over the weekend I used the info on the Users' Manual he had left to look up the company--Navien--and the system he installed, NBC240/110H Combi Boiler, see attached. I sent a text, "We need to talk." He stopped by on Monday, August 21, 2023. I told him I learned that the unit cost less than $2,500. He said he paid $3,800 which is half of its price. The next day he returned to finish the installation and said he was prepared to give me $1,000 off his total price of 15,000, then went off to another job but said he'd be back in the PM with the electrician who'd do wiring. I composed a letter to him, see attached, and he read it in my presence. It included a check for $3,000.