Customer ReviewsforOxygen to Go

I was a inpatient at ****** medical center. I flew in the night before from ****** for vacation. Found myself in the hospital with a major fankle infection. I was there for 6 days. Had a surgery and upon discharge needed supplemental oxygen for the trip home. Case manager did all the necessary paperwork, my credit card was given for 355 dollars, and this was two days before planned dismissal. On dismissal day I was told oxygen could come the next day. I had already stayed one extra day in the hospital to wait for oxygen and now I was being asked for me to stay another day? I had a plan flight at 3 that afternoon. It's s air in a box, not a national treasure. OMG, I told them what they could do with their oxygen. I would never do anything with this company

I only added a star to be able to write a comment. However oxygen to go is a terrible business. They have no remorse whatsoever for customers. I place an order and called back before my order even shipped out to cancel and get a refund. The owner never came to the phone he/she failed to contact me back. When the doctors called to plead with the company on behalf on my child i was informed the company showed no compassion at all and was really rude. Please never ever call or make any orders to this company. Theyre just a big scam and needs to be out of service immediately!!!

Do not buy ******************* I had one claim in 11 years. I just filed *** 2022 for two claims. The first one in 11 years they said was put in to late. Past a year. My main water line busted in my mobile home. We called a ******* to fix it. The pandemic was bad and we waited to get our Floors fixed. They told us the claim was to old. The second one in *** was our roof was leaking between my bathroom door and my bedroom. We had a bad storm and water came pouring in.. My husband got on the roof with flex seal until we get it looked at and fixed. Foremost sent out an adjuster to look at it. My husband uses flex seal yearly to keep from having leaks around our pipes. So before this rain came pouring down he had sealed the pipes on the roof. We had a builder replace our roof about 4 years ago. Since then we have not had any leaks around our pipes. Remember this pouring water was in my doorway. Foremost letter says on *** 18 ***************************************************************************************** exterior. The doorway has a big stain where water poured down real heavy! They outright called me a liar! To make a long story short. I canceled this policy and I hope I get a refund. They do all they can not to help you. I don't recommend this company for your insurance. Pour communication with the customer and thet flat out do not care. If I could give them a zero I would.

Placed and payed for a online order. Order was never sent. Didn't return emails and has on hold and they never answered.

Dr. Brent Blue President & Founder Oxygen To Go 555 Deer Drive, Unit 205 PO Box 8880 Jackson, WY 83001 Dear Mr. Blue, We rented one of your portable oxygen concentrator units to travel with us from Colorado to Puerto Vallarta, Mexico on behalf of our 83-year-old Mom, Vicki Porter. We're writing to let you know that although your front-of-house customer service expedited our order with skill and kindness, your on-call Technician was insulting, unprofessional, unhelpful, and as a representative for the life-saving device showed a blatant disregard for life. On the evening of June 5th, while staying at a five-star resort, your machine sounded a warning, the wrench light appeared, and then the machine shut down. My sister used her cell phone to make the international call to your customer service line as advised. Mr. David Hughes took our call and advised us that the machine would need to be reset. We asked him to please walk us through the re-set steps. He told us the battery would need to come off the back of the unit. We informed him that there was no battery on the back of the unit and that the unit was being powered by electricity. The news that we were traveling without a battery and in Mexico triggered Mr. Hughes. His brief attempt to guide us out of the emergency situation quickly became an angry monologue about how he would never travel to a third-world country and that Mexicans don't even want to be in Mexico and then finally, at the close of his nasty rant, he added that the Mexican electricity fried your unit. Mr. Hughes continued to talk over my sister, who was still trying to find a solution to our problem. What can we do, she asked. You can go to your concierge and tell him! Mr. Hughes barked. Tell the concierge what, she asked slowly? Tell him that you need oxygen. That was the final instruction from your frustrating and ineffectual on-call technician. Shame on him. We dialed your 1-800 number again promptly, made a report about the belligerent Mr. Hughes, asked if we could speak with another technician, and were told that he was the only help available. Imagine our shock and disappointment when we discovered that Mr. Hughes was the only tech on call and even bigger shock and disappointment when we discovered that he is your Director of Operations for Oxygen To Go. Mr. Hughes thoughtlessly referred to Vicki as the patient instead of a client, which made her feel belittled. And his inept handling of our need for technical support left your client, our mother, Vicki, with sleepless anxiety. Mr. Hughes' unnecessary tone and personal comments about Mexico left Vicki's daughters (me and my sister) dumbfounded at not only how poorly we'd just been handled by Oxygen To Go, but more importantly without a solution to our problem! In closing, David Huges's idea of customer service was not a service at all. He was insulting, unprofessional, and, as a representative for the device showed a blatant disregard for human life. Vicki's rental bill as well as the $110.00 twenty-two-minute international call should be 100% covered by your company as a show of good faith. We look forward to hearing from you. Sincerely, Client - not patient - Vicki P. Daughter, Tracy P. Daughter, Terri P