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Business Profile

Online Retailer

Product Ja LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company since May 18. I wrote them inquiring about my order and got this response on July 24: Update on Your Order Shipment Delay Notification Dear ****** *********,We hope this message finds you well. We are writing to follow up on your recent order with us and to inform you that there will be a delay in the shipment of items containing alcohol.Due to unforeseen circumstances beyond our control, the processing and delivery of alcohol-related products are currently experiencing delays. Please rest assured that we are actively working with our partners to resolve the issue, and your order will be shipped as soon as possible. We understand how important it is for you to receive your order in a timely manner, and we sincerely apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated during this time.If you have any questions or concerns in the meantime, please dont hesitate to reach out to us directly.Thank you for your continued support.Warm regards,****-*** ****** ***************** Specialist **********************?***************** ********************************** I wrote to them about it again and got the following response on August 29:We would like to inform you that we are currently experiencing unforeseen shipping challenges due to political circumstances. As a result, **** services are suspended until further notice.Nonetheless, we have arranged to use *** as an alternative shipping partner, which is expected to provide faster delivery times for your orders. Please also note that all our products are shipped directly from *******, ensuring authenticity and quality.Our team is working assiduously to resolve this matter at the earliest possible time. We sincerely apologize for any delays or inconveniences this situation may have caused and deeply appreciate your patience and understanding.After still not receiving my order, I wrote again asking for a refund. I have was ignored.

    Business Response

    Date: 10/08/2025

    Subject: Update Regarding Your Order and BBB ********************************************** hope this message finds you well.

    Please accept our sincerest apologies for the delay and any inconvenience caused regarding your package. Unfortunately, your previous emails were overlooked by our customer service team, and we deeply regret this oversight and the unprofessional manner in which your concern was initially handled.

    We acknowledge receipt of your BBB complaint and would like to resolve this matter amicably and in your best interest. Please note that all our products are shipped directly from *******. Due to unforeseen circumstances beyond our control, the processing and delivery of alcohol-related, pharmaceutical, dairy, and beverage shipments from ******* to the *** are currently experiencing delays as a result of tariffs and related restrictions.

    Rest assured that we are actively working with our partners and fulfillment centers in the *** to expedite the resolution. Your order is expected to be shipped no later than Friday, October 17, 2025. If we are unable to ship your product by that date, we will issue a full reimbursement as a gesture of good faith.
    We truly understand how important it is for you to receive your order promptly, and sincerely apologize for the inconvenience caused. Your patience and understanding are greatly appreciated during this time.

    If you have any questions or concerns, please dont hesitate to reach out to me directly.

    Thank you for your continued support.

    Warm regards,
    ***** ******
    ****************start="1627" data-end="1630">Product Ja LLC
    *****************
    ***************************************************************
    **************************

    Business Response

    Date: 10/17/2025

    Subject: Refund Confirmation and Product Availability ******************************************* would like to inform you that your order has been refunded to the original payment method used. The refund should reflect within the next 35 business days, depending on your financial institution.

    We sincerely apologize for any inconvenience this may have caused. Please note that Sangsters Rum Cream (200ml) will not be available until the end of this month.

    Thank you for your understanding and patience.

    Warm regards,
    ***** Butler 
    Founder
    Product Ja LLC
    *****************
    ***************************************************************
    **************************

Product Ja LLC is NOT a BBB Accredited Business.

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