Reviews

Review Details

• Review fromAndrea K

  Date: 01/11/2023

  1 star
  They were hired by the Air Force to move our home goods and had to pickup a month early and put our stuff in storage then deliver a month after we got to our new station. When they arrived there were only three men to unload a huge amount of stuff and they were trying to do a lot of it by themselves they dropped my treadmill off the dolly into our flowers, hit my lights when coming through the entryway, dropped my fire table off the truck about five feet high, broke all my glass marbles for the fire table and disconnected a hose so I can no longer use it broke pieces off our elliptical and treadmill, cracked the wood and damaged our cherry solid wood entertainment wall unit, broke my kids Occulus, Amazon tablet and Nintendo switch, lost one of our Occulus, broke our couch in several pieces broke the feet to the couch, the recliner wouldn’t recline right, there were broken Corel dishes which are supposed to be unbreakable!!!! Damaged the handles on the wall unit, and damaged other things we didn’t claim everything just the things that were truly damaged like mattress with a huge hole in the bottom and covered in water stains, the mattress covers I left on were badly damaged, the boxes with electronics were badly damaged, and they offered for $20,000 damaged goods they offered $2000 yea right so we contact the Air Force and still they offer a measly $5000 that barely replaces the couch and maybe the treadmill, the company tried saying cause their people didn’t put a sticker that somehow they didn’t ship it or we couldn’t prove they shipped it it’s been a huge inconvenience and we were forced to move and had this happen now we have broken items we have been having to use cause I don’t have $20,000 hanging out to replace it all. If I were anyone wanting to ship goods I would stay far away from this company they are crooks who obviously hire people who don’t know what they are doing or don’t care about keeping your things safe and they break it then refuse to replace it!

  Tier One Relocation LLC

  Date: 01/19/2023

  Hello,
  We are unable to locate a shipment under your name or email address

• Review fromSara H

  Date: 11/21/2022

  1 star
  Tier one is the worst company I’ve ever had the displeasure of being forced to use. If you have a choice in the matter don’t use this company. I am in the middle of a move back to the states and my house hold goods were in ***** in storage. When the driver arrived he did not call prior to his arrival, it was just him and another older man who said he was retired. My shipment was over 5000# and these men seemed desperate to get home, they had two other deliveries before me. They brought everything up, then the drive went over the paperwork and said as I’m initialing the paperwork “I’m only required to unpack and set up big furniture like mattresses and beds.” I asked him if it would be possible to get a dunnage pick up and he said yes you just have to call this number on the paperwork. He kindly circled the number. After he left, I called the number And it was the company that contracted tier 1. They said they would not be able to do a dunnage removal to get a hold of the company that did the delivery. They also said that removal of dunnage is only possible if the driver unpacks everything. So I called tier 1 the same day as the delivery and they said that they would try to get someone back to my house to pick up the boxes. I never got a call back that day. I called back every day until Thursday when I received a call and they said that there was nothing they could do because I had signed the paperwork, saying that it had been unpacked to my satisfaction. The customer service representative said that they had put in a request to get more funding for the dunnage removal but they’re usually denied. I argued that since the company had hired a driver that lied to me, they should be responsible for the funds for the removal, I did not win this argument. I was told that the driver said he didn’t say any of that to me, and obviously the company doesn’t have to worry about their customers because the military will pay them regardless.

  Tier One Relocation LLC

  Date: 11/22/2022

  Good Afternoon Ma'am
  We do apologize for the miscommunication with the debris removal. QC is in the process of addressing this with the drivers superiors.

• Review fromEric P

  Date: 11/04/2022

  1 star
  Very disappointed in our US government to continue to use companies like this especially after receiving all these negative reviews. I wish I would have read these reviews prior to my move. I retired from the Army and this would be my final move. 14,000 pounds of furniture. I must admit, the packers and movers did a nice job. Just a couple issues, but nothing to worry about. Just like others mentioned, not all items were individually itemized. I took before pictures and video. In all my moves, this one was probably one of the better ones, but there were a couple items with some damage. A brand new dining table, another small table, some lamp shades, stools, broken vases, and my retirement gift which was a cigar cabinet humidor. I filed the claim and they denied almost every single item stating that there is no proof it was damaged in the move. They denied my humidor claim because they said it wasn't in the inventory. They offered $9 for my lamp shades that were packed in a box with heavy stuff on top. I even provided photos. How do I replace 4 lamp shades with $9? We all know that these packers use every code possible to cover their a** and that's why I took pictures and video. So to say that they can't prove during the move is just a low class move from a company selected by our government to take care of military families. It's very disappointing to say the least. Clearly this is a worthless company that has no interest in taking care of military families. What a shame. They shouldn't be in business if this is how they operate.

  Tier One Relocation LLC

  Date: 11/22/2022

  Good Afternoon Sir,
  We were very sorry to hear of the damages and that you were not happy with the claim settlement process. I see where you transferred your claim to the MCO. If MCO decides we were incorrect, they will override our decision. Thank you

• Review fromI. L.

  Date: 10/10/2022

  1 star
  Worst experience I have ever had in our 15 years of military pcsing! Drivers were very unprofessional and careless with my things. Didn’t provide me with an inventory check list until I asked for it. I have a few boxes and furniture missing and when I called to complain no one has followed through and only have gotten several emails directing me to file a claim, which I’m unable to do because there are boxes missing numbers and based on the description on the form it’s not very helpful. It’s one thing to file a claim in damages items and it’s another when you’re missing items that have been in storage for 2 years. I am beyond upset not only over the unpleasant experience but because one the items I know this is missing is my daughters baby box that hold everything from her birth to 1 yr birthday and no money can make up for that loss!

  Tier One Relocation LLC

  Date: 10/11/2022

  Good Morning,
  We do not have any knowledge of servicing your move that I can find by searching your name. Was this your move and are you in the military?

  I. L.

  Date: 10/11/2022

  I would also like to add that I received this email today,
  Hello,
  We apologize for your frustration. Government regulations state that we only communicate with the service member regarding the shipment. We are unable to provide information relative to the claim filing.
  ******* ******* ****** ************** ************ * ****** ************ * ****** ****** **** *** ********** *** ****** ******** on behalf of your TSP
  I find it very ironic how no one has cared to verify if I was the service member at any point through this process nor asked if I had POA until now that they have a upset customer and the damage is done. I think it’s a little to late to try and follow military regulations at this point. I do have a POA as my husband and I agreed upon this move that we would be separating therefore we inquired about getting the POA for this reason but not once did anyone verify if I was the service member or anything.

  Tier One Relocation LLC

  Date: 11/04/2022

  Hello,
  After researching, this was your spouses move, which is why we could not locate any move under your name. I can tell you that all the missing items you speak of have been located and we notified your spouse of this on 10/31/22 along with the information that a driver is being secured to deliver the remaining items.
  Thank you and Have a Blessed Day