Business ProfileforDutch Miller of Charleston Inc

I purchased a new 2021 *** ******** in April of 2021. I added to my package *** remote start. It didn’t have an immobilizer. Since then thefts have occurred and a recall was issued. When I got my notification for the recall I contacted Dutch Miller in April 2023 to see if it would work with my remote start. I was told yes. I later scheduled an appointment and ask again will it work. The day of the appointment after waiting an hour they come out to tell with a paper dated for January 2021 that state no update was available for remote start yet. I was livid . Before leaving the dealership I contacted the customer service number for *** and opened a case. I was told the sale Manager from the dealership would be outside to talk to me. Cheyenne ****** came out to talk to me. My only option was to wait on a new update for remote or have the update and remote start disabled. For insurance purposes and feel safe I had the updated. I was guaranteed that when the update was available the would install my remote at no charge. I waited until September to contact *** customer about a update . After several email I was told to contact ******** * ***** ****** . I called and spoke with her. She said that an update was available and it had been working for remote start. My appt was today 9/28/2023 . After waiting an hour and half. I see my car sitting ready area. No one came in the waiting area to tell it was ready. When I go in The service advisor goes and gets Cheyenne. She goes on to tell me that it didn’t work and needs a connector. She going talk with her District manager next week. I paid extra for a remote start I can’t use after 2 years and still not 20, 000 on it. Some one is dropping the ball between *** and Dutch Miller ***. My time is being wasted going in for recall appointment and being asked to wait again. Refund my money for my remote start if you can’t fix it .