We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Hackbarth Delivery Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Hackbarth Delivery Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hackbarth Delivery Service has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bed from ******* on 2/23/23 for $731.40. This bed was supposed to be delivered somewhere around the 9th-17th from Hackbarth Delivery Company out of the Charleston/Nitro area of WV in 3 separate boxes. I have called numerous times to check on delivery of the bed, and each time am told they can only find record of one package and that they received this in their warehouse on 3/8 from ******** Finally yesterday on 3/22, I got a random call from a delivery person and all that was delivered were my bed rails. Paperwork left in my home states they delivered all 3 boxes and they did not. Only the rails. I called this morning and again they cannot find record of the packages even though their paperwork clearly indicates that each piece of my bed has an invoice number with them. At this point, I feel it is theft and would like an investigation into the matter.

      Customer Answer

      Date: 04/18/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by Hackbarth Delivery Service regarding complaint ID ********.



      Regards,



      Amanda *******

    • Initial Complaint

      Date:12/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 4th i ordered a sectional sofa from ************** They shipped it from NC to their last mile delivery company called Hackbarth Delivery in Nitro WV. It arrived at their location on Oct 19th. After weeks of trying to reach anyone at this company i finally was contacted by a man named James and told it will would be delivered the following Tues. It was not and was then contacted by a lady named Megan on Nov 18 saying she would take care of things. There had been many times after this i tried to contact them again about a delivery date with no response or reply. I had begged for them to just get it to me so it could be over with. Finally on Nov 25th 2 delivery men brought my sectional. Though it was only 6 of the 7 pieces i ordered. The end recliner with the armrest was not there. I immediately called James. His response was at least you got most of it so you can sit down. Since the 25th i have been told multiple times days it could be delivered and also told for sure it would be here Tues Dec 6. It never came. I talked to James that evening and he was not concerned and told me to call the next day. I did and with no answer. It is now Friday Dec 9 and have still not been able to contact him or the lady at the company. I would just like the rest of the sectional i paid $2400 for. They had said they deliver in my area weekly yet they wont bring the last recliner to me. I dont know why and im beyond upset and stressed at this point. I shouldnt have to beg a company to deliver items that i purchased. Please help me to get this finished BBB, you are my last hope as i have also spoke to the furniture company with no avail and the main office for Hackbarth delivery as well. Thank you!

    Hackbarth Delivery Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.