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Find a Location

Auto Max Preowned Vehicles has 1 locations, listed below.

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    Business ProfileforAuto Max Preowned Vehicles

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1450 Earl L Core Rd Ste 175, Morgantown, WV 26505-6154
    BBB File Opened:
    12/14/2016
    Business Incorporated:
    8/19/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hartsock Automotive LLC

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a 2011 **** ***** ******** ****** from AutoMax Preowned Vehicles in April of 2023. I have not fully got to drive it for probably a full month due to being back in their garage. The problem wasn't fixed right the first time so took it back to be fixed again. It took 3 times being there to finally pass MD inspection, however my car kept overheating, no heat, in the winter months, I called and text owner, no reply. Finally when able to reach someone, they told me to bring car over to the garage, it broke down on me getting it there, had to have it towed. I called a few days later to see what was wrong with it, the lady said it needs a new engine. To find out, the warranty company told me, the lady had called back in August of 2023 and said it needed an engine and the warranty company said okay send proof or something like that but Auto Max didn't follow through with the warranty. However, when car was in the garage, they gave it back to me knowing then it needed an engine but said nothing to me about it. This time I have called and text the owner, Jared ********, about a rental, to buy my car back or something and he hasn't returned any messages or nothing. I've dealt with a broken down vehicle since April 2023. I have looked into the lemon law but everything I've read up on is for vehicle's 2018 and newer so that's why I'm reaching out to you for help. On here is another address for Auto Max because the address I bought it from wouldn't pop up but the address is *** *** ****** ***** Morgantown, WV. I have also provided photos. If anything else is needed, please let me know. Thank you. ***** ******
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ramon C

    1 star

    02/24/2024

    I just did a down payment sadly the day before taking this 2013 Ford Fiesta to the mechanics an ***** ******* ****, formerly *** ******. We car faxed it and they pointed out the fact that I was being charged 4x the list price of just over $4000. When I requested to cancel the sale, they sales guys said no, that I can't do it because "it's financed already" despite the 3 days rule. Ralph N***, who sold it to me said, when I brought this three day cancellation rule up to him. He told me that people get confused and say that " ...because some states do that". The headlights were loose and you could literally pull them by hand off. So if someone hit me, my lights could come flying off. There was a new fender put on from an accident and it was slightly off color. This was not reported to the insurance company so it slipped under the radar and didn't need the restoration title. I pointed out the Ralph about the sold at 4x the book value and he said "Now don't worry about that." And told me It'd be a good way to build my credit back up. I know I had the right to cancel the sale and they denied that right to me. I can't find their bosses or who they answer to. I tried to and ended up talking to another Auto Max Pre-owned in Massachusetts. I would never go here again.

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