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Business Profile

Heating and Air Conditioning

Variable Comfort Solutions

This business is NOT BBB Accredited.

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1

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Review Details

  • Stephanie D

    Date: 10/02/2025

    I purchased a new ****** system from Variable three years ago for about $15,000. When I needed service for a small ductwork repair it took a month to get someone to come look at it. ***** didn’t want to repair my existing ductwork, so instead sold me a repair that cost over $700 and failed in two weeks. My HVAC system started pouring so much water that my gas water heater pilot light went out. I sent pictures and told them the unit was making too much water for two more months, but they “couldn’t find a problem” even though their ductwork repair had collapsed from water saturation. Three months later and my entire ductwork system is saturated with water. It will all need replaced and will cost me thousands of dollars, not to mention the unknown foundation damage to my house caused by terrible service, poor quality work, and not listening to me. I reported them to the Attorney General and ***** lied several times in his response. He said he “discovered” the water leak which I told them had caused one section to come apart. He lied and said he stopped contact with me because I was rude - totally not true because he stopped taking my calls after seeing this video. He lied and said the water saturation in my insulation was caused from the water leak he “discovered” when, in fact, that minor pipe break happened in APRIL and was not the cause of the problem. A second HVAC company came out to provide an estimate and stated all the water saturating the insulation was from FAULTY WORK and not creating a good seal in the new run of ductwork and leaving other metal ductwork exposed. The estimate to repair my ductwork begins at $4,500 and I am taking them to small claims court for damages.
    Your repair failed and FELL DOWN because of water saturation, you come back out and tie it up, tell me you can’t find a problem? And then LIE about me being rude because I complained about the damage to my home? This is not good business.

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