Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a trucking company and I had to purchase a ELD (electronic logging device) to log hours of driving. I had purchased Blue Ink Tech's products. Their products were junk and didn't work and easily fried out. I contacted them to ask for a replacement and they told us that they cannot send out a new one but to send back the other and they will test it and send it back if they do not find anything wrong with it. We they told them that we were going to return their products. They have received their products back. We sent the products back within the 30 day return policy. We have still yet seen our funds. This has been going on for over a month now. I need my funds back as I have things I need to pay with it. I keep getting the run around with them. I contacted my card company and they said that they cannot do anything and that they need to return the funds.

  Business Response

  Date: 07/28/2023

  After
  reviewing of our records and interviewing my team, I believe we made
  a sincere effort to remedy the issues this customer had with our
  products. When we weren’t able to resolve those issues to their
  satisfaction, my team offered an apology and provided return
  authorization and instructions. Rather than wait for us to process
  the return, the customer disputed the credit card transactions. This
  left us unable to follow our normal refund procedure and resulted in
  a long delay while we all waited for the bank’s decision.
  
  The
  customer called on 6/1 and said the
  ELD was working properly until maintenance was done on
  the truck, but afterwards they were
  having trouble with the ELD and the vehicle. We offered
  troubleshooting or an exchange, but the customer opted to return
  their purchases for a refund.
  
  On
  6/6, we were notified that the customer disputed the credit card
  charges for both purchases. We had not yet received their return
  shipment. We received the customer’s package and processed returns
  from two orders on 6/9. One order was missing a component.
  
  Per
  our returns policy, the customer would normally
  have received two refunds at this point, one
  for each transaction. We usually process refunds the same day
  or next day after receiving hardware returns. Since
  the customer had disputed the charges, it was not possible for us to
  process the refunds. We answered
  questions from our
  credit card processor regarding the dispute and waited for the bank
  to make a decision.
  
  The
  customer was upset because we did not issue a timely refund for the
  returned hardware. We explained repeatedly that was not possible
  because of the open disputes.
  
  As
  of today, the bank has decided one of the disputes in favor of our
  customer and they received a refund. The second dispute is still
  under review and we expect a resolution by 8/25. If the bank decides
  in our favor, we will immediately issue a refund per our return
  policy.

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  They bank has it on recording that Erin was going to get the payment reversed and credited back.

  this Was with ******* *** on the phone on her recorded line 

  
  Regards

  
  
  
  Michelle ******

  Business Response

  Date: 08/14/2023

  I
  would like to provide an update on this matter.  Today, 8/14, we
  received notice from our credit card processor that the bank decided
  the second dispute in favor of the customer.  This means the
  customer has now received a full refund for both transactions.  We
  are satisfied with the bank’s decision and believe this matter is
  now closed.