Business ProfileforMoses Cadillac Buick GMS Inc

The professionalism at this dealership is completely lacking. We purchased a Cadillac CTS in March of last year. We were told that this car met 100% 5 star inspection with no prior major services needed. Since our purchase we have been unable to keep the car in alignment. Our tires keep wearing down to wires on the inside even causing a blowout while driving with my child in the vehicle. Upon taking my car in this time due to my tires once again down to wire in way less than a year the service department manager told us that he was very familiar with this car and they would take care of it because it was a pre-existing condition. He had seen it in this shop multiple times even before us. So after having my vehicle over 24 hrs the service technician Jackie spoke with both of us very rudely. Kept raising his voice and blamed the car for being out of alignment due to the pot holes in WV. He also refused to complete the alignment stating its not covered under warranty. He also proceeded to tell my husband who has worked on vehicles since he was 13 that he doesn't know what he is talking about. Very rude and degrading to both of us. Once my husband arrived at the dealership to get the car Jackie continued to be very confrontational and rude. He initially refused to give my husband the keys to my car unless we paid $60 for a reason he was unable to give. Jackie continued to say he didn't have to prove that he did anything to my car and he didn't have to give the f***** keys up unless the $60 was paid. After arguing with Jackie we finally got our keys. And of course the general manager was not available today. I highly recommend that anyone or any business not to perform any business or services at this dealership. We have never been treated so badly and disrespected so much from a car dealership. Absolutely shameful.