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Business Profile

Monuments

A&A Monument Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I contacted the business owner, ****** *******, in Feb. 2025 about producing a cemetery monument. I live in Ohio and the monument was for a family plot in ****** ****** West Virginia.
    - The business created a design which I approved in March 2025. The business required full payment for production and setting the monument before proceeding with production. The full amount was $2800. The business owner advised he would send a receipt as soon as he received the check.
    - I mailed a check which ****** ******* cashed in mid-March 2025.
    - I never heard back from the ****** after repeated phone calls and texts to him. I said I would file a complaint if I didn't hear back from him in June and he responded and said he was having personal issues but would send the receipt and answer questions.
    I did not hear back and texted him again on July 7 2025. He said he was too busy with personal issues and could not do this project. I requested a refund of $2600 by end of July. I was okay with him keeping $200 towards the design he produced.
    - As of 8/2/25 have not heard back from him or received a refund. There are 3 other similar complaints on his business ******** page.
    - I have an image of the cashed check and documentation of the communication through text.
    - I don't believe he has a legitimate business currently but is accepting payments. I don't think he actually has a business in Bridgeport which is advertised on ******. He had me mail the check to **** ***** ******* *** *********** WV *****

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