ComplaintsforU.S. Concealed Carry Association

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I recently canceled membership on 05/17/2022 via phone call which was prior to my 1 year on 05/19/2022 and I was under the impression that since I cancelled before the 365 day **** that I would get a refund back under their guarantee thats indicated on the *** on their website however there was no mention of it when I was speaking to the representative when I was cancelling. I am respectfully requesting a refund of the previous months charges under their 365 day guarantee. Thank you.

  

  Business response

  06/14/2022

  Thank you for taking the time to leave your review, *****. I apologize for any inconvenience this cancellation process *** have caused. I have reviewed your account and do see you kindly called into our contact center to make the cancellation of your USCCA membership. I did review your call and see you canceled due to you not utilizing the full benefits of the online education and training within your Member Dashboard. Since you did not mention you were unsatisfied with your USCCA membership nor requested a full refund for the membership, the refund was not issued upon cancellation.
  

  The USCCA does offer the 365-day bullet proof guarantee upon request if a customer is unhappy for any reason. I would be happy to get this full refund taken care of for you. I will request a check refund in the amount of $468 to be mailed to your address on file. Please allow 4-6 weeks for this check to arrive. If you have any questions do not hesitate to reach out.
  

  
  

  Customer response

  06/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  05/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I changed my payment date from later in the month to the 15th in April, 2022 with USCCA and was told as a result of making the full payment in April rather than half and half *********** that I wouldn't be charged anything in May. I was,billed anyway as of today 5/18/2022. As someone who lives check to check and with a bank account that's now in the negative being charged 10/day in over draft fees. I was told I would be sent a check in the mail for 10 dollars rather than adding it to my refund by the time it gets to me I will owe 50 or more in over draft fees. This company says it loves veterans. Its about to make a homeless vet out of me. I don't get paid until 5/30/2022. If this can't be rectified this company has ruined my life. I will be evicted as of 6/3/2022.

  

  Business response

  05/27/2022

  Thank you for taking the time to leave your review, *****. I apologize for the inconvenience this unexpected charge has caused you due to our error. We should have provided you with the exact amount of the charges that would be reoccurring once your **** date was changed but instead we provided incorrect information which resulted in you being charged unexpectedly.
  
  I am so grateful that you and I were able to connect the other day to resolve this. I was able to wire transfer your previous payments and overdraft fees back to your bank account so that you would have immediate compensation. I was also able to successfully waive one month's payment for you due to the disruption this caused.
  
  Thank you for being a USCCA member and for the opportunity to work through this mistake. If you have any other questions, we are happy to help.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In a attempt to find a form of low-cost coverage that provides legal protection in a self-defense situation I signed up for a membership with USCCA who provides a 365 day money back guarantee, after the 365 days I decided that USCCA wasn't for me I called to request a refund under their bulletproof guarantee and my request was declined do to the fact that the request was not made before the 365th day . Which I believe to be fraudulent deceitful practice.

  

  Business response

  10/07/2021

  Thank you for taking the time to leave your review, *******. I apologize for any inconvenience this cancellation process *** have caused. I have reviewed your account and do see you kindly called into our contact center to make the cancellation of your USCCA membership and you did request the 365 day bullet-proof guarantee refund.
  
  Since your request was made after the 365 day period, the advisor you spoke with did not get authorization to make the refund for the full year that had already passed, but they were able to approve a refund for the recent payment of $29.00 on 9/30/21. Due to your request being fairly close to the 365 day guarantee, I would be happy to make the exception and refund you the full amount of last year's payments in the amount of $264.00. This refund will be mailed and sent by check. Please allow 4-6 weeks for this check to arrive.

• Initial Complaint

  09/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for a gift subscription with USCCA/************* for my son in September 2020 as a birthday gift, using my bank account and contact information. This was being paid by automatic debit from my bank account with PNC Bank. I decided to cancel because I no longer wish to pay for this. I notified USCCA several times in writing to cancel this subscription and revoked any further transactions. USCCA then ignored me and debited my account again for $30.16 in August 2021. I put it into dispute with PNC Bank and the charges were reversed. Then today 9-18-21 they emailed me and said "oh your payment didn't go though for $39.20." So they ignored my cancellation and changed the payment terms/amount without authorization. My son has no authorization over my bank account whether to continue payment or not. This company continues to harass me and strong-arm me for payment.

  

  Business response

  09/21/2021

  Thank you for taking the time to leave your review, *****. I apologize for any inconvenience this cancellation process *** have caused. I have reviewed your sons account that you were paying for and do see the emails you have sent, requesting the cancellation and payments to be stopped. In our email replies, it was explained that we do need to obtain verbal authorization to cancel the membership and we also offered to arrange a time for an advisor to give you a call or have you verify information on the account to remove your credit card on file. 
  In regards to the change in the amount charged, a letter was sent to the primary listed on the account, your son, explaining the improved benefits of membership that had been added, resulting in a slight increase in price.
  
  I apologize for any confusion that was caused through our interactions. I see you did call in and speak with an advisor to get the account taken care of. To mitigate any further inconveniences, a refund of $30.16 will be issued to the credit card on file for the previous payment on 8/17/21. Please allow **** business days for the refund to be applied to your bank account.

• Initial Complaint

  08/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company has continued to take money out of my checking account via debit card. Even after getting a new debit card account and Cancelling my subscription they still managed to retrieve $698.10 I have notified my bank immediately and to my prevail the transaction was to late to retrieve. My question is this, how does a company manage to find out pertinent information on a brand new debit card that was NOT provided to them? I asked their customer service three times during the conversation and I received NO answer and no real solution other than a lesser membership fee, totally ignorant to the problem that I was having.

  

  Business response

  08/23/2021

  Thank you for taking the time to leave your review, *****. I am sorry to hear you have had a poor experience, we strive to provide every customer with exceptional care. I did review the notes on your account and do not see a request to cancel your membership prior to your renewal of 7/12/2021. Per the Membership Agreement, the auto-renew feature is automatically on to prevent a lapse in membership benefits. It is likely that your debit card was automatically updated in our system by your debit card issuer. You were refunded in the amount of $698.10 on 8/10/2021 to the card on file. I am glad you were able to connect with our Customer Engagement team to resolve this. I apologize for the inconvenience this has caused. Is there anything else we can do to help resolve this issue?

• Initial Complaint

  07/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I cancelled over the phone on May 6th. They continue to charge my credit card, so I have cancelled my credit card. They have awful customer service and it is impossible to cancel an account with them.

  

  Business response

  07/19/2021

  Thank you for taking the time to leave your review, *******. Upon receiving membership cancellation requests, it is standard practice of our Customer Engagement Team to inquire about your time as a member. This is in order to offer improvements or changes to give you a better member experience. We are sorry to hear that your experience was anything less than excellent, as we strive to give each customer a phenomenal customer experience.

   

  I've reviewed your account and do see this cancellation has not been processed due to oversight. To correct this, I have cancelled your membership per your request, you will be receiving a check refund in the mail for May and June's monthly membership payments. Please expect that check to arrive via USPS within 4-6 weeks. I am so sorry that this has happened and has left you with a poor experience as a customer, this was an error on our end, and we are grateful for the opportunity to correct it. Thank you for giving us this opportunity to resolve this issue, *******!

  Customer response

  07/20/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **********
  

• Initial Complaint

  07/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unfortunately, I signed up for the RIGHT insurance, through the WRONG company. It was virtually impossible to get them to STOP tapping my card. Even though I expressed a cancel of membership was in my best interest. This was a marketing scheme to keep members from cancelling. If they make it a hassle most people continue service, to avoid the headache. I had to close my financial account to get them to stop tapping my card. No one should be trapped into an agreement like this. Since then, I have been unsuccessful in getting them to respect THE UNSUBSCRIBE option. It's like harassment is what they do best. This coming from a company that is designed to PROTECT A PERSONS CIVIL RIGHTS. I've unsubscribed more than 4 times since cancelling my membership. THIS IS ILLEGAL AND A VIOLATION OF MY RIGHT TO OPT OUT OF CONTACT FROM ANY GIVEN COMPANY & ORGANIZATION! My next step is filing a police report for harassment, at least.

  

  Business response

  07/17/2021

  ********, thank you for taking the time to leave your review. Upon locating your account using the information you provided in your review, I see that your membership has been cancelled and refunded as of March 2021. Per the Membership Agreement, members are required to call-in to cancel their membership. I am glad to see that our Customer Engagement Team has been able to take care of this cancellation for you and refunded you accordingly. Regarding the emails you are receiving, I do see the email address you provided has been unsubscribed from emails.

   

  If you are still receiving emails, it is likely due to having multiple emails in our system, or due to entering into various contests or promotions, thus re-subscribing you to these emails. You can manage your email preferences and unsubscribe at the bottom of any email you receive from the USCCA. Additionally, our Customer Engagement Team is happy to help check into these emails for you to ensure any and all email addresses you use are unsubscribed. You can reach out to the Customer Engagement team via phone, live chat, or email, we are happy to help resolve this! 

• Initial Complaint

  06/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have promo from USCCA saying "Get a FREE 200 round ammo package when you join USCCA today" Now they WONT HONOR IT. They want more money. They want me to pay for "platinum" membership. Now they're sending me screen shots showing me the website where it actually shows the requirements to obtain the promo. If it had said that anywhere during the joining process, I would've just done it. But this is bait and switch.

  

  Business response

  06/26/2021

  Thank you for taking the time to leave your review, *****! I see that you had connected with some of our Customer Engagement advisors regarding this situation, we apologize if this promotion caused any confusion. There is indication on the website when joining that that promotion is for Platinum or Elite membership levels. You would see an "X" for the promotion on the Gold membership level, indicating that level is not eligible for the promotion. Your feedback to make that more clearly indicated has been forwarded to the correct team. 
  
  I see that you had connected with another Customer Engagement advisor who is honoring a different promotion for you given this situation, thank you for giving us the opportunity to help resolve this! If you have any further questions, please do not hesitate to reach out to our Customer Engagement Team. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩