Complaints

This profile includes complaints for Wilde Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilde Toyota

  3225 S 108th St West Allis, WI 53227

• 

  Wilde Toyota

  3225 S. 108th St. West Allis, WI 53227-4021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a new Toyota RAV4 October 2022. We were told the delivery would be 6-8 months but average delivery was approximately 5 months. Contacted the dealership March 2023 (6 months) and were informed by a New Car Manager that it would be several more months before a delivery was expected. We were 15th on the wait list and the dealership was receiving 2 vehicles/month from the manufacturer. This is horrible service and I will never patronize Wilde Toyota again!!!!

  Business Response

  Date: 03/19/2023

  BBB

  In response, 

  It is our business to deliver everyone a vehicle as soon and as quick as possible.  Unfortunately supply chains and other outside dynamics we have no control over continue to affect the world.  Things we hope will progressively

  get better for all of us and we hope to be able to supply our customers with their car purchases faster and get back to things as the were.

  As a Dealer, we apologize on behalf of Toyota.

  Respectfully

  Wilde Toyota

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle had a brake fluid leak somewhere. I only needed the shop to find the leak and fix it. It was a very simple fix that would have costed about $300. I had communicated with the shop before going there about my brake fluid leak issue. They have all emails communications about this. When the vehicle was in their custody, they did not care about finding what the problem was. They decided to change all my brakes and forced me to pay for it saying it was the cause of the leak. I knew there was nothing wrong with the brakes because I had just changed less than a year ago. If I had declined to pay for it, they would have put a mechanic lien on my vehicle. I drove off the vehicle, hoping that they did all the unnecessary work, but at east had they solved the problem in the process. This was not the case. The exact same evening, I had the brake fluid light on again (the same issue I had before that nobody cared to look at). They instead wanted to make easy brake change money. I called them to complain, and they maintained their version that the vehicle's issue was the brakes but offered to see the reason of the leak. This time, they found the problem (a leaking caliper and fixed it). I told them that this was the initial problem they should had fixed if they were honest. The manager ******************* asked me to go get proof of the brake work, which I dropped off to his office within 2 hours. He promised that he would look into a refund, which he never did. I am a very reasonable person and never asked for a full refund of the unnecessary work done. I only asked for a refund of the $500 labor, but still pay for their overpriced parts. ******************* still never offered a refund. This is a total business malpractice, and I hope BBB can help me get a mediation and hopeful the $500 refund.

  Business Response

  Date: 01/10/2023

  Thank you for reaching out to Wilde Toyota with this very important information, please review the attachment letter and supporting documents of response to ID # ******** ( ***************** ) . Call or email me with any questions or concerns and I will respond very timely.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to wilde toyota may 30th, 2022 to purchase a car. paid $6,000 downpayment and $2,500 car trade in. my new car was $21,000. as we are doing paperwork for financing, paperwork says sunroof inoperable. they say it says that because its an after market sunroof but they ASSURED me that it worked and it wouldnt leak. i wasnt going to go forward with buying if they hadnt said it was fine. there was a torrential downpour on July 6th, 2022 and the sunroof leaked. there is water damage all over my roof and seats. i called wilde toyota and they said they had to get ahold of the company who put it in. never got a call back. on November 15th, 2022, we had our first snow storm and the drainage system for the sunroof was leaking. i took it into wilde toyota and they said they could not replicate the leak and they couldnt do anything for me. December 9, 2022, it was snowing all day. i tried to keep the top of car clear to avoid leaks. i parked in garage overnight. come out for work and the same spot as last was leaking again. how is there nothing they can do about this? 3 times i have this problem but since they cant replicate the leak when they run it through their carwash, they cant do anything about it. even though its obviously leaking and theres something wrong with it. i have pictures and video of all of these incidents. i have sent them the pictures and video immediately and they never respond to my emails then when i call they say that the whole department knows about the issue and STILL nothing gets done. i never should have bought a car from this company, they dont know how to service their customers, especially ones that have a real problem that they just dont want to take care of. email ***************** phone ********** address **************************************************. ***** wilde toyota 108th st, west allis, ** if you need any other info please contact me. i would like to get this taken care if before it leaks every snow storm (were in *********)

  Business Response

  Date: 12/12/2022

  BBB

  In response,

  In early May of 2022 *********** purchased a pre-owned ******* from us.  When the car initially came in our inspection tech brought up the aftermarket moonroof. We inspected it and found no signs of it ever leaking.  We ran it through our

  carwash and there was no leakage.  There also was no signs of staining in the headliner or interior indicating any leaks or issues.  At the time of delivery, we addressed the customer concern surrounding the sunroof.  We explained it was not a manufacturer

  installed sunroof and could not guarantee it. Everything worked and was tested and there were no issues.  A few months later, the customer contacted us with concerns of a leak.  On behalf of the customer we contacted the installing dealer to see if they would

  cover things and they stated it was out of there 3 year warranty period but gave us instruction on how to reset it to make sure it was level and passed that along to ************  We did also have it tested again and check all the drain tubes and everything

  was working properly.  We again retested it in November and found no evidence again of any leaking.  We will again offer her to bring the vehicle in to test it again and she can reach out to our management team to set that up through **** our Used car sales

  manage.

  She can also try to call the installer...Top ****************** at ************

  Wilde Toyota

   

   

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat down with my sales person in February and order a Tundra to my specifications. I was told it would be 4-6 months before I would get one. I was find with that, she told me if they would get some allocated to the one I ordered she would call me. I was received about 2-3 calls between March and April from my sales person asking if I would like some vehicles that came into their business. I declined because all of the ones had a moon roof on them which I did not want. I was then told in April "we earned it " my vehicle is being made in May and I would get it Junie ? That didn't happened. Then I was told Toyota is not making ************** without moon roofs. I caved in and told them I would take one with a moon roof. They told me they can make it, but I had to get some other items (which I didn't want) along with the moon roof , but I had to pay an extra $3200. I caved in and said yes, because it had been already seven months without my truck. Finally on October 20,2022 my truck came in and when I was getting things explained to myself by my sales person about the truck we heard a noise and found out the moon roof was broken. Wilde told me they have no idea when it will get fixed, because they don't have the parts to fix it. Through out the process I'm putting miles on the vehicle that I was going to trade in and the value of it is was going down because of the miles that I was putting on. If I wasn't lied to from the beginning that I had to get a moon roof. I would have taken one of the vehicles that were offered to me in March or April ,and I would have gotten more for my trade in and I wouldn't of have to pay an extra $3200 for things I didn't want. Through out this whole process I felt like I was lied to. I feel I should be compensated for this ordeal I experienced. I could give more details about this, but unfortunately I'm running out of characters.

  Business Response

  Date: 10/31/2022

  BBB-

  The management team is aware of this concern and do apologize for supply chain and logistics issues in product delays we have no control over that are affecting businesses worldwide.  As vehicle production continues to be affected....It is our process to offer the next customer in line waiting for there order first opportunity at the next vehicle available if they decide not to continue to wait.  Rather than wait, ******************* decided to take the next vehicile that was offered him which had additional equiptment and therefore a higher cost of sale.  His new Truck he took delivery of is absolutely stunning, and is perfect.... unfortunately the sunroof shade mechanism needs to be repaired and is under full manufacturers warranty.  As soon as the part becomes available, we will be in touch to repair at no cost of course.  It certainly is a worldwide rollercoaster with record high inflation and interest rates affecting all markets worldwide and also look forward to things stabilizing as soon as possible for our customers.

  Again we do apologize and will be in touch with ******************* as soon as possible.

   

  Respectfully,

  Wilde Toyota.

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  What they failed to do is say anything about compensation and why they continued to lie through the entire process. They claim they knew about all theses problem with the supply chain but yet they continue to lie and tell me they were still going to produce my truck without a mooon roof
  
  Regards,
  
  ***************************

  Business Response

  Date: 11/01/2022

  BBB

  At Wilde Toyota our process is to give consistent honest feedback to all of customers based on the information Toyota gives us.  We are thankful for all of customers business including ******************* and will be in touch with him as soon as possible re his sunroof shade and it status.

  Respectfully

  Wilde Toyota

   

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 
  Instead of blaming others Wilde should take responsibility for their actions rather then blaming someone else. Should own up for their mistakes. Should be have been honest from the very beginning and dont lead their customer on. 
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was straight up lied to when I signed the paperwork to purchase the 2022 Toyota Highlander on8/20/2022. Several times I verified the actual amount I was financing because I was told that the $10,000 total checks I wrote ($100 and $9,900) would come off the signed on amount of $25,215.29 that I was financing. I said but Im not seeing that reflected in the total amount. I was told that was because my check had not been sent up to corporate and cashed yet. The financial person told me that they receive calls saying when is my check going to be reflected in the amount and have to reassure people to give it time. I was also told that I may have to make a payment before I would even see the $10,000 check reflected in the final amount, which is why I selected a first payment so far out as 10/01/2022. Called Toyota Financial today to receive my payoff value and explained that my bill probably didnt reflect the $10,000 check yet. She was baffled and never heard of this before. She also pointed out that the extra service plans I purchased cost approximately $8,343 and might be where the $10,000 amount came from. She immediately said she would file a complaint herself and recommended I do as well with corporate because I was outright lied to and Im afraid to speak to them. I contacted the service care plan and will be cancelling those which can take up to 4-6 weeks to be completed. I was told when purchasing these that it would effect my total financing price. I also once again verified and asked if the $10,000 would come off the amount financed because the whole service plans in addition seemed like a good deal. He confirmed it was, it was just increasing my monthly payments. It also would be fine if I paid off the vehicle in full right away or within a couple of months. Several times before signing I asked the Financial Rep again at Toyota about my $10,000 not being reflected he reassured me it would but give it time. I am furious that I was out right lied to!

  Business Response

  Date: 12/07/2022

  BBB,

  We are sorry for the delayed response.  Wilde apologizes for any misunderstandings.  ************** team investigated this concern and have attached the purchase information for Ms ********** deal to illustrate that her downpayment

  was in fact receipted to her purchase.  Also her receipt for her extended service contracts etc.  If she wishes cancel those products, which we dont recommend, losing her future value, she can and it will be paid to Toyota Financial Services

  reducing her principal loan balance.

  Any questions, please call our Finance Director at ************

  Respectfully

  Wilde Toyota

   

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ordered a new car in February of 2022 and was told it would arrive in June of 2022. It is now September of 2022 and she still does not have a car. She has had to contact the company for updates as she never has gotten a call to be told there was a delay. Every week for the past few weeks she is told that it will be here by the end of the next week. When the end of the next week arrives and she still has not gotten a call she has called the company, is given another excuse why the car is not there and again told it will be there by the end of the next week. This happened again today therefore I decided to call and get answers. I first sat on hold for 20 minutes to speak to a new car sales inventory manager. I hung up and called back, after being transferred two times I spoke to a manager however I am unable to remember his name. He stated he would look to see where the car was and would call me back. He did call me back and I was told the same excuse my mom received the week before. I was told that the tracking said it was in ******** on the 31st of August however for over two weeks we were told it was there. The manager gave excuses, told me I could contact Toyota directly on their manufacturing and never offered an apology until I pointed out that he didn't. I explained that I would file with the BBB and his response was "thank you for the threat." It is not a threat to go to the BBB to get a resolution when you waited months and tried to work with the company directly with no resolution. As a company carrying the Toyota name you should find a resolution for your customers not direct them to contact Toyota themselves followed by excuses. Very disappointing customer service.

  Business Response

  Date: 09/05/2022

  BBB

  ************** team at Wilde Toyota is aware of this concern.  Unfortunately the world wide supply and logistics involved has affected the flow of goods including the automotive industry especially.  For that we apologize.

  The most current information we have is the ordered vehicle is at the railhead at logistics park as of 8/31.  The estimated delivery time has a window of 9/1-6 however things have been running sometimes 2 weeks or so past these

  estimates.  ************** team is equally as anxious to deliver this vehicle as fast as we can as thats our business.  If for any reason they cant wait any longer we truly understand and can provide a refund.  Please contact us if so

  if not we will reach out as soon as this vehicle is available for delivery.

   

  Respectfully

  Wild Toyota