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Average of 4 Customer Reviews
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Review fromMichal R
Date: 05/26/2023
1 starDo not order the recipes. They ignored my foods to avoid, they included canned foods in the ingredients, their breakfast item was scrambled eggs with green onion and a few herbs -- really, for 5$, or for another 5$ a recipe for fruit and yogurt with gluten free oats. 1: oats are already gluten free; 2: my data says I don't have to worry about gluten. Additionally, there is not even the general nutrition data that Costco provides. I was interested in the food selection based on my DNA, but having bought their recipes I have very little faith at all in this company and would advise people to avoid them.Review fromDiane D.
Date: 12/07/2022
1 starTerrible customer service .Live chat useless email support useless no way to talk to an actual agent via phone.No quick or easy way to address any issue that may arise.My issue started from the moment I purchased DNA product I was unable to set up account that is necessary for anyone to review their results and answer questions that may assist them with the test results.They keep on sending me the same directions that have not worked but never address the issue..what's the point...No Resolution to what I would believe should be an easy fix It's their site. SO WHO CAN ADDRESS THIS OR TELL ME HIW TO GET MY MONEY REFUNDED .
GenoPalate, Inc.
Date: 12/13/2022
Hi *****,Thank you for sharing this with us. It seems that a technical issue hindered your experience, and we sincerely apologize for any inconvenience. Please know that what you describe does not match the experience we aim to offer our customers.Your order was already processed in our shipping facility when we received your cancellation request. But our records show that youve asked for a refund, and the shipping label for your return was sent to you.If youd like to continue your personalized *****************, please email us at ********************************* Wed be happy to help troubleshoot and manually set up your account.Sincerely,The GenoPalate TeamGenoPalate, Inc.
Date: 12/13/2022
Hi *****,Thank you for sharing this with us. It seems that a technical issue hindered your experience, and we sincerely apologize for any inconvenience. Please know that what you describe does not match the experience we aim to offer our customers.Your order was already processed in our shipping facility when we received your cancellation request. But our records show that youve asked for a refund, and the shipping label for your return was sent to you.If youd like to continue your personalized *****************, please email us at ********************************* Wed be happy to help troubleshoot and manually set up your account.Sincerely,The GenoPalate TeamDiane D.
Date: 12/13/2022
Taking into account the lack of good customer service.The possibility of having to deal with any other issues that *** arise with the product I immediately put in a request to cancel.Later I received a message stating the kit would need to be sent to me and upon returning the kit I would be refunded the amount I payed for the product minus 5$ for the shipping cost(shipping label) A day or two later I received a message saying my kit was shipped today and on its way. In transit as I type .I will return it immediately upon receiving the kit and hopefully will be refunded without further ado ...Review fromAshleigh W
Date: 08/21/2022
1 starMy mom bought this for me to see if I could find out what was going on with the food I eat and my stomach issues. This gave me no answers except generic answers based off averages. What they said is not the experience I have with those type of foods. I also have been waiting for 2 months on my recipes and still nothing. DO NOT waste your money. This too me feels like a fraud as nothing they say is accurate. Again DO NOT waste your time or money with this.GenoPalate, Inc.
Date: 08/22/2022
Hi ********* ***** you for providing us with this feedback. We want to assure you that all of our nutrition recommendations are derived from evidence-based research from high-********************** and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.Please email us at ******************************** with any specific questions you may still have.Sincerely,The GenoPalate TeamGenoPalate, Inc.
Date: 08/22/2022
Hi ********* ***** you for providing us with this feedback. We want to assure you that all of our nutrition recommendations are derived from evidence-based research from high-********************** and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.Please email us at ******************************** with any specific questions you may still have.Sincerely,The GenoPalate TeamReview fromSushant G.
Date: 08/10/2022
1 starSeems to be fraud company. Several email follow ups and no response. No one answers phone. Only IVR and VM. Paid $126 and can’t even get a refund. Order * *******GenoPalate, Inc.
Date: 08/22/2022
Hi *****, Thank you for reaching out to us. We sincerely apologize for this. It appears this has been resolved. We have sent you a follow-up email regarding your purchase. Sincerely, The GenoPalate TeamGenoPalate, Inc.
Date: 08/22/2022
Hi *****, Thank you for reaching out to us. We sincerely apologize for this. It appears this has been resolved. We have sent you a follow-up email regarding your purchase. Sincerely, The GenoPalate Team
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