Complaints

This profile includes complaints for Life Line Billing Systems, LLC d/b/a LifeQuest Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Life Line Billing Systems, LLC d/b/a LifeQuest Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Life Line Billing Systems, LLC d/b/a LifeQuest Services

  N2930 State Road 22 Wautoma, WI 54982-5267

• 

  Life Line Billing Systems, LLC d/b/a LifeQuest Services

  N2930 State Road 22 Wautoma, WI 54982-5267

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not call for an ambulance.I was talking to my Dr.s nurse and she called from somewhere.I refused service when emt came to my door.The took my entire homested tax refund that i count on for food and dental care.I've called them to contest the bill, yet they will not let me.They are thieves! They say i still owe and will take any of my money.Im on disability, and this is trying to starve me and deny me of food and dental care.I want my money back and an end to any other bill i dont owe them.They are cons and thieves!

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister ******* (81 years old) lives in ******************** in *****************. She fell and broke her wrist and was transported by ambulance to ****************** I over see her bills, and paid her ambulance bill on Jan. 17, 2023 via a payment portal for $751.90. In March I was reviewing her Medical claims and discovered that the Ambulance Service was paid a second time by ***'s medical cover. I called the billing service and was told that they "mailed a check" for reimbursement. I visited ********* last week and there was no knowledge of a check arriving my sister's apartment. The check could have been lost in the mail, stolen, or not sent at all. On ***'s behalf your assistance is greatly appreciated. Kind regards, *********************

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my ankle on the job and they sent an ambulance to get me. The bill wasnt paid fast enough and went to Life Line Billing. The accident happened on 3-7-2022 In July I was billed byLifeline. I told them it was workmans comp and they billed my health insurance anyway who wouldnt pay it. On December 8th I called Lifeline and got *********. I gave her ********************* contact information *********************** with **** of workforce development division of workers compensation for the state of Wisconsin. ***** got involved because the co I worked for filed for bankruptcy and had canceled their workmans comp insurance before my accident. ********* took the information and I asked what she did with that info and she said it went to the processors. I asked for contact info for them she said I couldnt contact them. On 4-20-23 I spoke to **** who apologized and said they had the email wrong I had given the phone number as well..so he said he corrected it. I called again on 4-27-23 and spoke with ******* she said they had the wrong email again so we corrected it againTerry finally had gotten the invoice he needed and sent the payment out 5-18-23. Today I talked with ***** who told me I could keep calling everyday because they have no proof of payment yet.I want my tax refund returned to me that they garnished and repair any damage to my credit report

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a CRC (Social Worker) with Inclusa, a Long Term Services provider here in Wisconsin. I have a 90 year old woman who receives ****s for an incident in July in which she had fallen and ******* Ambulance came out check her out. She was not taken to the hospital but did receive a medical consultation from the paramedics. She has been receiving a collections **** from Life Line for a few months now for that consultation, which should have been covered by her ******** or ******** plan. If they won't cover it, we will, but I have to get clarification that attempts were made to **** ******** and ******** first. A simple phone call should suffice to clear this up, but I cannot reach a live person with Life Line, and I've left multiple messages over the past few weeks asking for a return call but received no callbacks. I also emailed Life Line at their customer ******************** address, but have not yet received a response. As I said, my member is 90 years old and she's very proud; receiving these collection ****s is very upsetting to her. All we want is to clear this up. *********************** ************

  Business Response

  Date: 03/13/2023

  Our collections team spoke with **** (caregiver) today (3/13/23) and he has requested we bill ******** for this. If not paid, they will resolve after the billing.