Customer ReviewsforGenerac Power Systems, Inc.

I have a less then 5yr old generac 22kw gen. The smm module has gone bad, and according to my local authorized generac dealer, the smm only has a 1yr. Warranty! I have the warranty right in front of me, and does not say anything about the smm being covered for only 1yr. It in fact is under the 10 yrs section of the warranty. What’s funny is the exact wording is 10yr extended limited!! I want nothing from this company, I just want others to read what a lot of generac customers are experiencing. My definition would be deceptive. Oh by the way, authorized dealer wants $350 to replace unit. Product is only $125. What a scam

I am very pro solar power. This is my second system.,but my first by Generac. installed by *********************** out of ****************, *******, approx. three years ago. It has been not functioning properly for most of its life. Many parts have failed & if our electricity goes out, we have no power although we spent a lot of money on a battery. 3 different repair companies have been out here to fix it. No one has been able to fix properly it so if our electricity goes out, we have no power even though we have a $38k system which I make payments to monthly, Weve heard many reasons why it doesnt work, but no one has fixed it. 10 visits from three different repair companies because the people that put it in left the state and do not manage their own repairs. I am disgusted and I am thinking of other options in remediating this ridiculous lack of customer service, and I have convinced many people over the years to get Solar. I will never do it again, my daughter is my neighbor she has solar. It works perfectly. We go to her house when the electricity goes out because she had it installed by a different company. I am considering litigation. It is time to make good on the promise of a fully functioning system with a 10 year warranty. There are many case numbers associated with my system and its all for the same thing *********************** get your act in order!

Our regular electrical contractor just installed a 14KW Generac propane fueled standby generator. Seems to work well. Only warning to those considering purchasing one is to beware of potential interoperability issues with their Mobile Link system with your home wifi. Turns out their wifi modules are incompatible with some networking gear on the market. My less than six month old Deco System (made by TPLink) is in that group. Eventually their support team (which was responsive, courteous and knowledgeable) recommended a Netgear EX7200 network extender. Neither our contractor (who has installed Generacs for years) or I saw this issue documented anywhere. Generac either needs to update the wifi modules or document their wifi recommendations in an obvious way.

Don't buy a Generac generator. Their customer support does nothing. I purchased a new Generac generator two years ago and it was supposed to start on it's own and NEVER did. I had to pay multiple times $200 to have their technicians check it out and repair it. To this day two years later it will not start on it's own and Generac has decided to close the case. Their generators are crap and their customer service is worse. Never buy a Generac product

They don't stand behind their products. Ours is eight years old. We did not take extended warranty. It only has 110 hours. Advertise you should get **** hours. Poor workmanship. Screws loosened on the flywheel, catching and breaking the block. There is no such thing as customer service with this company. Not sure how they are still on business when you read complaints. Funny how you can't look at ratings on their site.

GENERAC 18KW 120/240V 1PH ALUM NEW GENERATOR GENERAC 18KW 120/240V HSB 1PH ALUMENCLOSURE AIR COOLED Worked for one year, then it started giving problems do to poor designed Fuel System. It seems after weeks of research it turned out that the SOLENOID VALVE accumulates dirt and is required to be cleaned or you will experience an error code 1101 which requires maintenance. Generac Online Support does not respond to inquires and will leave you HIGH and DRY to figure it out your sell and incur cost with there licensed partners. Not worth 10K, you will need to fight for the 5 year part warranty - Good LUCK

Generac a mfg. of whole house generators , both large and small. Their sales efforts are well known, their dealership problems are of their own creation. It appears as has happened to me, that they have sales dealers who can only sell the product and but not warranty the product and full service dealers who can do both. Unfortunately I bought a whole house not small ( 18 KW) from a company who was only a sales dealer as I came to find out. Although he installed the generator and put it into service at a time when they were offering free extended warranty, he was not one of their preferred stocking dealers, they would not provide that warranty. He performed annual service the first year at my expense and now at 2 yrs. and 2 mos. we are experiencing a problem of no start. The machine shows a code, so I called the mfg. thinking it might be something easy that I could handle. The agent was not familiar with the code. Call the dealer they said, but if it is under warranty my selling dealer is not eligible to apply. Other dealers are not going to be anxious to help. Now many of these machines are sold at *********** ***** and other big box stores( not mine in all candor). Let the buyer beware. A dealer is not necessarily a dealer. Generac on line and at the 800 number is a lost cause. Otherwise it looks good in my back yard.

The worst product!!!new generator installed spring 2023. Multiple service people have **************. The generator has NEVER WORKED EVEN ONE DAY SINCE INSTALLED!!!

DO NOT buy a Generac Generator!! They are nothing short of junk. Had mine for 2 year and engine blew! Yes the whole engine had to be replaced. After talking to others this is very common. On top of that a case was submitted for review for extending my warranty due to the faulty unit and it was rejected. There is a good reason the stock is going to $0. You've been warned.

Have spent weeks trying to get Generac to respond to my problem about a part under warranty. They never call back as promised and the hold line is ridiculous.Anything I can do about this? They have one one number for everything.