Business ProfileforAspen Dental

I went to Aspen Dental on Oct. 19, 2022 with my 5 year old dentures to get them fixed since they cracked. I made an appointment to get new dentures made Dec. 08 ,2022 to get new dentures made because my old dentures cracked. My husband and I were out eating Chinese Food and my new dentures cracked and they hurt pinching my tough . My husband took me straight to the dentist to get them fixed. Brand new dentures should not crack in a few weeks. I talked to the Dentist ******************* and told him I wanted new dentures , my new dentures dentures should not have cracked. He told me if they crack again he would make me a new denture I said ok. My dentures cracked a second time March 23, 2023 . I complained that my dentures cracked a second time . The owner Alison ***** came out to talk to me, I told her my dentures cracked a second time and how up set I was. I told her I just want new dentures and told her the Dentist ******************* told me if the dentures cracked again he would make me new dentures. Alison went in back to talk to the dentist , which was quite a long time. Alison came back and told me he did not say that. I told her I wish I would have taped it. She said that is against the law. Before my dentures cracked a second time I was trying to get my records so I could request a refund on my dentures. They had a posting of there money back guarantee on the office wall, that said (we insure that you're 100% satisfied with your dentures. If you're not, we'll refine them until you are--(or you get your money back.) I have been trying to get my records from them and they kept telling me there computer was down. This was going on for over a month that there computer was down so I could not get my records to get a refund .My dentures did not fit right to begin with and they hurt, but when they cracked that was it . I got my cracked dentures backed but they hurt so bad that I had to hand file them so I was able to wear them, I cannot live with out dentures in my mouth . Then my dentures cracked a third time and cracked in half I called them but they would not return my phone calls at all.I tried calling the ************ for Aspen Dental they would not do anything at all. So with the way Aspen Dental has treated me, I am trying a new Dental office (********* Dental *********************************************************************** ) to have new ones made. Aspen Dental should refund what I have spent for my dentures because their dentures kept cracking and they have a 100% refund policy if not satisfied. Below is a picture of the Aspen Dental dentures that cracked a third time.I had to get new Dentures made since Aspen Dental would not make me new dentures. Reimbursement for the cost of my broken dentures. My insurance covered $1255.90 and my credit card was charged $765.00. They owe me $2,555 I went to ********* Dental . They made me new Dentures which I have now. July I would call Aspen Dental but they would not return my call. I did call Aspen Dental on NOV. 12 and the 29 OF 2023 of Nov. to get my money back again . I did get a call from Aspen Dental on Nov. 29 . Mr. *** said he would refund all my money's . I checked but nothing is being done