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West Grove Apartments has 1 locations, listed below.

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    Business ProfileforWest Grove Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2105 KENSINGTON DR, Waukesha, WI 53188-5625
    BBB File Opened:
    5/18/1998
    Contact Information

    Principal

    • Ms. Michelle White, Property Manager

    Customer Contact

    • Ms. Michelle White, Property Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/22/2021

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I have lived in the WestGrove apartments for ** years. Five years ago, I moved from the upstairs apartment #** to apartment #9 below me due to my inability to walk stairs. I have multiple sclerosis, diabetes, 4th stage liver disease, and chronic sinus infections. Since I had moved to *************************** my health began to deteriorate. In The spring of 2021, I had two bouts of pneumonia and at least three different sinus infections. In April 2021, I ended up in the icu on life support, almost died, and Has been hospitalized two other times since. It was during my ICU time that my daughter found out I had mold. Amold testing kit from ********** confirmed there was indeed mold. When investigating you can find black mold in almost every corner of this apartment, blackmold Is very dangerous! Underneath the sink in the bathroom We found so much black mold growing, and realized It was due to the sink leaking. Maintenance confirmed there is leaking from my bathroom into the garage below, because my bathtub has holes in the it. Even though They said it was bad and needed to be replaced, yet they just painted over the holes. And to my knowledge they did nothing to fix the leaking in the garage.This management has done nothing to fix the problem , and even the new management that started a few months ago has done nothing. When I showed them the black mold kit they kept it and wont give back. There is so much mold here, its coming out of the heating ducks, through the outlets in the walls, and even in the bathtub and toilet. I am almost positive that all of my sinus infections and cases of pneumonias reported due to this mold. My doctor has confirmed that It is highly probable my pneumonia and sinus infections are due to inhaling blackmold. There is also a chance that my other health issues have been made worse due to the black mold. It has caused burning eyes, runny noses, respiratory issues and who knows what else. I want ********************** for suffering.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer A

    1 star

    09/27/2022

    I would NEVER recommend to live here no what the reason. Property management / office staff are ALL rude, disrespectful and do follow through on anything. Maintenance does complete requests in a timely manner. Staff turn over is huge and they always have excuses for things. On top of it they do not reply to any communication attempts. I should not even give it a one star.


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