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Find a Location

Sleepy Hollow Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSleepy Hollow Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business sells new and used cars as wells as service and parts.

    Business Details

    Location of This Business
    150 Fairlane Dr, Viroqua, WI 54665-6127
    BBB File Opened:
    11/24/2015
    Years in Business:
    11
    Business Started:
    11/12/2012
    Business Started Locally:
    11/12/2012
    Business Incorporated:
    11/12/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Sleepy Hollow Ford, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 2:00 PM
    Business Management
    • Mr. Lavon R. Felton, President/Owner
    • Ms. Michelle Felton, Vice President/Owner
    Contact Information

    Principal

    • Mr. Lavon R. Felton, President/Owner

    Customer Contact

    • Mr. Lavon R. Felton, President/Owner
    • Ms. Michelle Felton, Vice President/Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a ***** equinox 2013 from them on april 28th. On may 23 I was driving it and the check engine light came on and it was making a bunch of knocking noises. I called them the next ************** said they would come and pick it up. Then they called back n asked me to bring it to them. I said no you can come n pick it up. The check engine light is on n its 50+ miles away. They picked it up 3 weeks later! On June 9. They returned it to me on July 8 and it doesnt want to go in reverse smoothly and the brakes are making noises as well. Neither were a problem when I was driving it. They told me they would let me drive it for 1 week after they returned it if I didnt live it I could return it I called on Wednesday July 13 n told them about the new ************ wanted my money back. As promised. **** didnt call me back n he was off on Thursday I talked to him on Friday he said he had to talk to someone else who wasnt answering calls or ********** would call me at 9am on Saturday 7-16-22 I had to call him at **** he sat down with a ************ offered me **** and asked me what I expected for buying an 8 yr old car with 140k miles on it n that if I was dealing with a private party Id be screwed! N that they would give me until Monday **** to decide I paid $13088.81 for the car so they want me to pay ******* for a car I drove for 3 weeks I need help please. I dont want this car back. Its a nightmare experience I would love to talk with someone. If you cant help me I need to know what to do next. Ive been making ******************** on a vehicle I cant drive they did not provide me with a work order so I dont know what repairs they supposedly did while they had it. I only have the original purchase agreement I did not buy an additional warranty on it.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Justin A

    1 star

    01/26/2024

    They do not stand behind their parts warranty. They put in cheapest aftermarket parts and when they dont last, they dont stand behind their word! I would never buy another vehicle or recommend anyone buying a vehicle there!!

    Local BBB

    BBB Serving Wisconsin

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