Complaints

This profile includes complaints for Everlight Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Everlight Solar

  1155 Ambition Street, Suite 100 Verona, WI 53593

  
• 

  Everlight Solar

  Omaha, NE 68144

• 

  Everlight Solar

  10421 Portal Rd La Vista, NE 68128

• 

  Everlight Solar

  PO Box 930550 Verona, WI 53593-0550

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everlight Solar has been coming around the neighborhood every few months since 2021/2022. My neighbor was the first to warn me about them when they knocked on his door late at night and he refused their services and they wouldn't leave. I learned days later that they'd already caught my mom and convinced her to buy solar panels. She had dementia at the time and the only reason they didn't succeed in getting her to sign the loan paperwork they'd already drawn up and credit checked was because my siblings wouldn't stop calling her phone long enough for her to sign. They were told to stop coming. They continue to come and don't take no for an answer. The 3 most recent encounters involve them refusing to leave. In January 2024. I wasn't home and they wouldn't stop knocking and my mom was home and was very upset. I screamed at them over the camera and told them I was calling the police and they finally left. They came again early October 2024 and rang the doorbell despite a no soliciting sign. I told them to leave and they played victim saying they didn't do anything wrong. I again called the police and told them in no uncertain terms not to come back (during their alleged "do not knock" phase.) They came again last week and knocked, despite still having a no soliciting sign. I told them to leave and they didn't. I called the police in front of the employee and he waited until I was done and launched his sales pitch AFTER I hung up with the police. Allegations they have implemented a "Do Not Knock" list are false because I have video from October **************************************************************************************************** June 2025. The police have now trespassed them from my property. They're EXTREMELY aggressive and don't take no for an answer. Their claims that they've only gotten a handful of complaints over 400k knocks is only because they've knocked here 7-8 times and this is my first report. Upload docs don't support videos below

  

  Business Response

  Date: 07/07/2025

  Hello BBB,
  Thank you for highlighting the recent reviews regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent response, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we ensure each door-to-door sales representative has the appropriate permits to knock before entering an area.
  We have taken action in response to the review received. We have reviewed our Do Not Contact list and readded the customer to our Do Not Contact list to ensure they are taken off our route completely this time. We apologize. 
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i was promised by the consultant, ****** *********, that I would no longer have an electric bill after going solar through Everlight solar and i noticed that I was still getting and electric bill from *************** a few minths ago. They also raised my monthly bill a few months ago for the solar panels from $120 a month to $170 a month because I didn't pay 30% of the loan off after 18 months even though its a 20 year loan without ever giving me any kind of warning that this would happen. I have never made a late payment. I was also told that when the solar panels get snow on them that they would melt off which was also a lie. I have to clean them off every time it snows because they do not melt the snow. ****** ********* also promised me that I would be making extra money on the the energy that the solar panels produce that I wouldn't use in the house hold which was also a lie. I haven't made a cent on any extra energy produced even though in the summer months i make more energy then im using. And on top of everything, hardly any of the principal has been paid off on the loan and all the money is going towards interest which makes it almost impossible to pay 30% of the loan off to keep my payment the same as what I signed the contract for. A d there is no way to make my payment go to pricipal. The way the contract is worded says nothing about them raising the price of the monthly payment when the solar panels are financed. They were also forceful in signing me up for solar. I thought we were just having a consultation about going solar and they basically pulled out the paperwork right away to get me signed up. They completely lied to me about the overall cost of the panels and lied about not getting an electric bill and lied about the snow factor. They also failed to mention that I have to pay 30% of the loan off otherwise my payment goes up.

  

  Business Response

  Date: 07/07/2025

  Dear Better Business Bureau,
  
  After carefully reviewing the customers complaint in detail, we would like to provide clarification regarding the concerns raised, particularly in relation to the 30% payment referenced.
  
  It is important to note that while making a 30% payment toward the loan principal is not a mandatory requirement, it is strongly encouragedboth by our company and by the customers financing provider, ******************. This recommended payment serves a critical purpose: it facilitates the re-amortization of the loan, as outlined in both the customers ********************** design documentation and their financial loan agreement. Re-amortization helps adjust the loan structure to reflect the customers actual balance, thereby potentially reducing monthly payments and aligning the financing terms with their solar investment.
  
  Our team is fully committed to delivering the highest level of service and support to all of our customers. If there are any additional resources, documents, or information that we can provide to help clarify the situation or address any further concerns, please do not hesitate to contact us. We are more than willing to assist in any way we can to ensure transparency and customer satisfaction.
  
  Thank you 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely aggressive sales *** named ******* came to our door at 8pm on a week night. Would not leave after I told him multiple times I wasnt interested. Made me feel very uncomfortable.

  

  Business Response

  Date: 07/07/2025

  Hello BBB,
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everlight used a claim about federal tax incentives to sell me on a roof replacement, only to find out it was completely made up. They reached out to me last August through a salesman who was more than eager to discuss all the tax incentives available for installing their solar system. He claimed that through the ************************ Credit, I would receive a tax refund of 30% of the project cost. **** would include the cost of replacing my home's roof in preparation for the solar panels, but only if they could subcontract it out and bundle it in with the solar installation. Thinking I could save money on a roof replacement, I agreed. Now, after several poor customer service experiences, stringing me along rather than actually giving answers, I've discovered the promised tax refund for the roof doesn't exist, and instead of a refund for the rest of the system, it would simply be a credit towards my yearly taxes and may not even fully pay out within the first year, despite that they plan on me paying them the aforementioned refund in full in a few months. Everlight claims to take no responsibility for the promises made by their salespeople (which is awful and deceptive in its own right), but they even included these false promises in the financial documents they had me sign. It states that the projected federal tax refund is a "good faith estimate," but as a massive solar energy design firm operating in several states, how could they not know it wouldn't cover the services they offer? Either their salesmen and financial team are grossly negligent in the knowledge to provide their services, or Everlight deliberately misrepresented their estimated value of the refund to match their salesman's promise. Neither of which I would consider "in good faith." **** false claim sold me on an expensive roof replacement that, now without the credit, far outprices other local options. I was not even considering a roof replacement until I was assured of the 30% tax refund.

  Customer Answer

  Date: 02/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I received a check for their settlement and the funds were deposited.
  
  Regards,
  
  ***** ****** *****

  
  

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 11:30 am on 1/25/25, an Everlight Solar *** appeared on our doorstep. Our dog alerted us by barking and running to the door, as she is very protective and is unable to be calm when someone approaches the house. Our door has sidelights, so we can easily see anyone on the porch, and they can see us (and our dog). We motioned to the *** that we could not open the door, but he continued to stand there while our dog got increasingly agitated. We called to him through the window that we could not talk, and to go away, but he motioned for us to answer, as if there was a problem. We walked away from the door, but our dog continued barking at the door because he would not leave our porch. We finally opened the door but left the storm door closed so our dog wouldnt run at him. Over the barking, we said we dont accept solicitors, but he said he was not selling a thing, just trying to set up an appointment. He continued his script, and oddly had his cell phone up by his face as if looking at it the entire time. We said no thank you, and he continued the script. We said no again, and he continued, all while the dog was still barking. Finally we said please leave, but he would not leave the porch. He kept talking and looking at the phone, avoiding eye contact. We said louder, please leave, and he finally retreated. It was invasive and rude, and he refused to take the cues that his presence on our property was stressful to us and our dog. We do not want a *** from this company to approach our house again. We are filing this complaint a way to request that they do not ever allow a *** to approach our house.

  

  Business Response

  Date: 03/26/2025

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team consists of highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of their performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken action as soon as possible in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar 

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My office is right by the front door. I was on a work call, he knocks, my pregnant wife has to get up to answer. I tell my wife to send him away because Im trying to keep my dog from barking and on a professional work call. My wife says no thank you and the *** says how do you mean, no? After my wife saying no a few more times and him responding with how do you mean? I muted my phone and told him to f*** off. I shut the door on him and he was still talking on the other side of the glass. Im not sure if he had some sort of cognitive issue or was angry we were saying no.

  

  Business Response

  Date: 10/29/2024

  Hello BBB,
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Thank you, 
  Everlight Solar 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told 2 of everlight solar's **** in person I never want to see them again. And I have also emailed the business to be put on a Do Not Call list with their confirmation. And yet here they came and knocked again. If they knock at my door 1 more time I'm filing for harassment. This is unacceptable sales behavior.The *** clearly ignored my telling him to leave as well. Not only are they ignoring my very clear and obvious no soliciting sign, they ignore me when I'm straight up telling them to leave. The video footage is too large to upload to this complaint, but you can very clearly hear my voice telling him to leave.

  

  Business Response

  Date: 11/12/2024

  Hello BBB,
  Thank you for bringing the recent reviews regarding our sales team to our attention. We take customer feedback seriously and are committed to ensuring that our sales practices remain ethical, transparent, and aligned with our high standards.
  
  Our door-to-door sales team consists of highly trained professionals who are dedicated to providing outstanding customer experiences. In response to the feedback, we are conducting a thorough review of our teams performance to ensure all representatives continue to meet our company's integrity standards.
  
  We have identified a technical issue within our system that affected the "Do Not Contact" maps layer in the app used by our door-to-door team that led to this interaction. We have addressed this bug and are implementing a fix to ensure the filter remains active and complies with our do-not-contact list.
  
  As part of our ongoing commitment to excellence, we are also reinforcing training for our ***************** Representatives to ensure they have the proper filters in place and adhere to our customer engagement policies.
  
  Thank you again for highlighting this issue. Please feel free to reach out if you need any further assistance.
  
  Everlight Solar 

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No response was given
  
  Regards,
  
  ***** ****

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Never even apologized. Nor did they send the requested contract.
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a no soliciting sign and a do not knock sign. They still knocked. Woke up my kids. I told ***** to leave because my kids were now upset and crying. He kept talking. Said he spoke with **** up the road. Listen, if I have several no soliciting, do not knock, and no trespassing signs then Im probably not someone who knows my neighbors. I told him several times I needed to go inside. Finally shut the door on him because he was rude and possibly deaf. I ended up calling the police.

  

  Business Response

  Date: 10/03/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar 

  Customer Answer

  Date: 10/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pushy door to door sales multiple times this year. We have a No Solicit sign clearly posted on our door. When this was pointed out to the salesman, he just kept talking. I had to ask him multiple times to leave before finally threatened to call police. I wish they would just obey the law. This company should be fined or something.

  

  Business Response

  Date: 09/19/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOOR to DOOR sales and very persistent and walked into my house without permission! Would not leave until I became rude. We have a do not solicit sign on our door and two dogs. Very annoying, and lied saying they were affiliated with Alliant. My husband was mowing the lawn and he just came right up to him - told him to leave! Proceeded to take photos of our house without permission. I was very upset and am still worried about the information my husband may have given him unintentionally!

  

  Business Response

  Date: 05/29/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team consists of highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of their performance and ensure that all of our representatives follow our companys standards of integrity.
  
  After completing our internal investigation, we do not believe this is how it went as described by the customer because this is not our protocol. Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure she is taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar